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SalaryAbout Hyatt
At Hyatt Hotels Corporation, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
Hyatt is a leading global hospitality company offering 20 premier brands. Our portfolio includes more than 1,000 hotel, all-inclusive, and wellness resort properties in 68 countries across six continents.
Our Purpose: We care for people so they can be their best.
Our Vision: A world of understanding and care.
Our Mission: To deliver distinctive experiences for our guests.
Our Values: Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing
To learn more about us, please visit .
Hello, we are looking for you!
The Role:
Welcome to the role of Reservation Sales Associate!
Be part of the Hyatt Family and start your career as a Reservations Sales Associate at the Global Property & Guest Services (GPGS) in Melbourne.
As our Reservation Sales Associate, you will be the initial point of contact for our guests and assist them with any questions regarding their reservations and future bookings. Your main responsibility is to generate sales for Hyatt properties worldwide.
What You'll do:
You will handle guest reservations through various communication channels, including phone and email, providing a seamless booking experience for our guests.
With your expertise, our guests will feel confident in their bookings and excited about their upcoming stays. You'll do this by providing recommendations on hotel reservations that will enhance our guests' experiences in a professional and courteous manner. You will be the initial point of contact for our guests and assist them with any questions regarding their reservations.
We believe in delivering exceptional customer service, so you'll be expected to follow established standards and frameworks to create a memorable, personalised, and unique experience for every guest. Additionally, you'll have the opportunity to promote brand awareness and the World of Hyatt Loyalty Program.
Qualifications:
Who We're Looking for:
- Previous experience in the hotel or contact centre desirable but not essential
- Motivation and the ability to learn new tasks are highly valued in applicants.
- Strong telephone and computer skills are essential for success in this role.
- Excellent organisational abilities are necessary to ensure effective performance.
- Working effectively in a team is a must.
- A customer-focused attitude is required, with a keen eye for detail to exceed guest expectations.
- Fluency in English is necessary and fluency in Bahasa is a plus!
- Full working rights in Australia is required.
- 3-4 weeks in house training to prepare you for our guests.
- Convenient location in the heart of Melbourne CBD
- Full-time permanent role
- Monday to Friday: 8am to 9pm (penalty rates apply after 7pm) with the possibility of expanding to 12am!
- Saturday: 10am to 6pm and the possibility of expanding to Sunday!
- Public holiday shifts
With enriching work comes amazing rewards! Just some of our associate benefits include:
- Complimentary accommodation at selected Hyatt properties worldwide (Full Time and Part Time only)
- Discounted accommodation rates for associates as well as friends and family
- Food and Beverage discounts at Australian-based Hyatt properties
- Learning & Development opportunities
- Discounted Gym and hotel facilities
- Referral incentives for new colleague recommendations
- Be part of a fun, engaging and caring work environment.
This is a unique Hyatt opportunity, so if you’re looking for your next career challenge and are keen to make a difference then hit 'apply' now and submit your resume.
We Embrace Everyone
With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.
