AddressAre you a seasoned professional with a passion for hospitality and a knack for creating unforgettable guest experiences? We are the premier luxury accommodation in the stunning Margaret River Region, and we're looking for an enthusiastic and experienced Guest Services Manager to join our team.
Summary:
As the Guest Services Manager, you will be a crucial player in ensuring our guests' needs are not just met but exceeded. This hands-on role based at Reception requires close collaboration with all departments to create a bespoke, welcoming experience in our beautiful resort setting.
Responsibilities:
- Ensure all guests are warmly welcomed during check-in, check out and throughout their stay.
- Provide personalised service by assisting guests with reservations, inquiries, special requests, and information
- Develop and implement guest service policies and procedures
- Monitor guest feedback and implement changes to improve guest satisfaction
- Work closely with other departments to ensure a seamless guest experience
- Manage guest requests and complaints in a timely and professional manner
- Maintain accurate records of guest interactions and feedback
- Prepare reports on guest satisfaction and department performance
About you:
- Proven experience in luxury hospitality, reservations, or guest relations roles
- An exuberant personality and exceptional people skills
- Strong administrative skills & problem-solving skills
- Confidence, articulateness, and resourcefulness
- The ability to excel under pressure while maintaining attention to detail.
- Flexibility to work across a rotating roster, including weekends. Working hours 9-5.30
- Experience with RMS PMS (preferred but not required).
- Excellent communication and interpersonal skills
