Guest Services Officer - Reservations

If you are interested in working in a vibrant team environment, where there is room to grow, at a well-recognised and respected hotel ….. NOAH'S on the beach has an exciting opportunity for you. The right applicant, will have the opportunity to immerse themselves in a highly successful operation and really make a difference. The role is casual - approximately 15-35 hours per week.

NOAH'S on the beach is a busy hotel with 90 guest rooms, an iconic restaurant and strong conference & event business. We are located in an idyllic position opposite Newcastle Beach in the historic east end of Newcastle, NSW.

The successful candidate will need to possess the following criteria:

• Proven problem solving and time management skills with ability to multi task
• Have an excellent phone manner
• Proficient in the use of Microsoft Office
• Maintain professional composure under pressure
• Be reliable and flexible with the ability to work varied shifts
• Be passionate about customer service
• Have an outgoing personality, a positive attitude and be enthusiastic in your approach to work
• Be comfortable and confident to work day and overnight shifts.

The following skills are preferred but not essential:

• Have worked in a hotel Guest Services department with experience in front desk, reservations and night audit
• Proficient in the use of a property management system (PMS)

This role will report to the Front Office Manager and will be responsible for but not limited to:

• Ensuring safety and security of our guests and staff
• Undertake front office duties such as checking in and out guests, settling accounts and switchboard operations
• Making reservations.

Please include in your application a cover letter outlining how you meet the criteria and your availability.

If you fill the above criteria then we want to hear from you. APPLY NOW !!!!