Address🌟 Join Our Adventure Tribe as a Guest Service Team Leader! 🌟
Are you ready to take the lead in Brisbane's No.1 Indoor Ski, Climb, and Adventure Sports Parks? We're on the lookout for an experienced Guest Services Team Leader (full-time or part-time) with a passion for customer service and sales to become a valued member of our dynamic tribe in Hendra, Brisbane.
Why Choose Us?
At the heart of our mission is a commitment to creating unforgettable experiences for our customers. We're not just about adventure sports; we're about inspiring people to find the fun in fitness. Join us in a fast-paced environment where every day brings new challenges and opportunities.
Your Role: Making Adventure Happen
As the Guest Service Team Leader, your responsibilities will include:
- Leading front-of-house operations with a focus on delivering exceptional customer experiences and sales
- Responding to sales inquiries and driving revenue by generating quotes for corporate groups, schools, community groups, and events
- Coaching and developing your team, providing leadership, training, and guidance
- Assisting the Venue Manager in reporting, rostering and sales initiatives
- Collaborating with the administration team, marketing coordinator, and senior management on various tasks
- Ensuring compliance with workplace health and safety (WHS) regulations and all relevant authorities
What we would love to see in you
To thrive in our tribe, we're seeking someone with:
- Excellent customer services and strong knack / interest in sales - keen interest to sell, cross-sell and upsell
- Strong verbal and written communication with good attention to detail
- Excellent interpersonal and team management skills
- 2+ years of experience in people supervision, sales, and administration
- Energy, enthusiasm, and a passion for cultivating a positive team culture and creating a fun work environment
- Strong time management skills and high level of experience in administrative tasks - being able to balance these with being a hands-on front of house manager
- Team player with the flexibility to handle a variety of operational duties
- Hours that can be flexible (you could be part-time - 3 days equivalent a week, or full-time). For full-time you'd ideally be able to work 2 Saturdays or Sundays a month and the remainder of your full-time work (38 hours) can be performed during Monday to Friday (with 2 days off each week). We can look at a rotating roster / flexible arrangements that work for us and you.
What's In It for You?
Joining our tribe means enjoying:
- A collaborative, creative, and inspiring work culture.
- A highly motivated, friendly and talented team committed to success.
- Exciting team social events that add a dash of fun to your work life.
- Access to training with mentors and opportunities for professional development.
- Corporate discounts and access to adventure sports in the park, plus discounts at the on-site F45 gym.
How to Apply: Your Adventure Awaits
If you're ready to contribute your skills and experience to a tribe that's absolutely committed to success, apply today! Craft a cover letter along with your CV that tells us about YOU – why you're the perfect fit for this role. Best of luck on your adventure with us! 🚀✨
