Head of Claims - Insurance

Join a prestigious global insurance leader. Part of the ELT, reporting to the Australasian CEO in a key Head of Claims role. Sydney CBD based.

Overview

With presence in over 30+ countries and over 300 employees across the ANZ region, this organisation is a key player in the general insurance sector in Australia. This is a company that stands for integrity and excellence in everything they do.
Currently hiring for an innovative and strategic Head of Claims to elevate the claims function and pursue new heights in service excellence, operational effectiveness, and customer satisfaction.
This Sydney CBD-based role will see you playing a pivotal part in the ongoing success of this top tier business.
Key Responsibilities

• Lead the strategic vision for the claims functions, spearheading strategy development and planning for the Claims function, optimising service delivery.
• Manage performance metrics and contractual alignment for a proactive claims operation.
• Cultivate essential relationships with stakeholders and third-party providers.
• Drive continuous improvement and operational efficiency within the claims processes.
• Maintain rigorous third-party governance and regulatory compliance standards.
• Steer business and culture transformation programs focused on service and operational enhancements.
• Manage the claims function budget with an eye for shaving costs without sacrificing service.
• Nurture the growth and development of leadership within the claims team.

Desired Experience

• Bachelor Degree preferred, and RG146 or ANZIF compliance.
• Minimum of 10+ years of relevant industry experience.
• Excellent grasp of end-to-end General Insurance claims cycle.
• Proven ability to manage key customer relationships in a retail and broker/corporate customer context.
• Solid track record in implementing strategic business initiatives with the ability to also get on the tools and build an efficient, functioning claims team.
• Comprehensive industry knowledge, especially in specialised general insurance segments.
• Expertise in cost containment, claims leakage, and fraud awareness.
• Current on legislative knowledge and regulatory changes across various regions.

Benefits

• This is a critical hire for the business being one of 3 direct reports to the CEO.
• Opportunity to be a true trusted adviser to the business in the ANZ region and globally.
• A forward looking strategic role, supporting growth in a prominent insurance business. Create a noticeable impact
• Competitive remuneration and an array of benefits.
• Flexible work arrangements
• Respectful and high performing culture
• Discounts on a variety of insurance products.

How to Apply

Submit your CV for consideration via SEEK. The role is being managed exclusively by Ink Recruitment. For a confidential discussion contact Jennifer Jones on +61 (0)409 926 897 or Karen Thorne on +61 (0)420 788 873.