Head Of Customer Insights (Remote)

office, 2 WFH). We’re an Australian investment platform with a mission to provide aseamless and immersive experience that breaks barriers for ambitiousinvestors. We serve a global customer base of 500,000+ investors, with morethan A$3 billion in assets under administration.

More than a digital brokerage, Stake is a brand that stands forprogress. This is true for our customers as well as our team members. Ourworking environment is energetic, collaborative and supportive – everyoneis encouraged to take ownership and challenged to deliver high-qualityexecution.

Our internal mantra is ‘never settle’ and we all share an ambitionto grow this business. This is your opportunity to join a scaleup rocketingupward to become a robust financial services company. About this role

As Stake’s Head of Customer Insights, you will play a pivotal role inrealising Stake’s vision to provide the best digital investmentexperience in Australia and New Zealand. Working closely with teams acrossthe business (including but not limited to Product, Data & Marketing),you will be a key driver in developing a deep understanding Of Customerneeds and behaviors, playing a crucial role in shaping overall businessstrategy and direction.

Some of the responsibilities include but aren’t limited to: Develop an up-to-date understanding of the mindset and behaviours ofinvestors beyond Stake’s customer base; in terms of their broadmotivations and tensions in life, their relationship to money, engagementwith financial services as a whole, and the investing category inparticular. Combine our proprietary customer data with public sources to develop aholistic view and improve our ability to understand customer behaviour overtime

At Stake, we value hustle over honours degrees, so we’re moreinterested in you than your resume. If you believe this is a role you wantto jump into head first and be part of our mission, please apply and let usknow why in your cover letter! Benefits of working at StakeAt Stake you’ll have the opportunity to work with autonomy whilelearning from some of the best talent in the industry, playing a meaningfulrole in building a company that has loads of positive momentum andexcitement around it.

But we also have perks. Not long ago, we proudly introduced new benefitsunder the Grow with Stake program. Please see the whole list onour Careers website, including:$2,500/year professional development allowance$1,000/year wellbeing allowance

Stake is an equal opportunity employer that values diversity. We’reproactive about providing an inclusive work environment and do notdiscriminate based on race, religion, nationality, gender, sexualorientation, age or disability status. We’re also endorsed by WORK180 asa great employer for women.

So what happens next? Once we’ve received your application, we’ll give it theattention it deserves and you’ll hear from us either way. We’re a2023 Circle

Back Initiative Employer –which means we’re committed toresponding to every applicant. If we think you’d be a good addition toour team, we’ll give you a call and from there, you’ll cruisethrough our recruitment process. To all recruitment agencies: Stake does not accept agency resumes.

Please do not forward resumes to our jobs alias or directly to Stakeemployees. Stake is not responsible for any fees related to unsolicitedresumes. Tagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home