Head Of It Operations

Role overview: 

We are seeking a highly skilled Head of IT Operationsto join our Brisbane team in this newly created role where you will be responsible for leading several teams of IT professionals to ensure the effective and efficient operation of IT systems and services.  This Senior Leadership Role is, in consultation with the Technology Advisory Board, responsible for leading and overseeing IOR’s IT Operations (including Service Desk) and Shared/Common Infrastructure.  

As part of the Senior Leadership Team, this role will lead regular updates with the Group Leadership Team and Business Unit leaders on CX performance and progress, and with the Board of Directors.

Key Responsibilities: 

• Develop and implement IT strategies in alignment with the objectives of the Technology Advisory Board
• Lead and mentor Service Desk and Technology Specialists, fostering a culture of innovation, accountability, community and reliability.
• Collaborate with Senior Leadership and the Technology Advisory Board to identify and prioritise initiatives and changes to technology that support business strategy.
• Lead initiatives for Azure Well-Architected and alignment to the Australian Government ISM.
• Oversee the support, design, implementation, and maintenance of core IT and OT infrastructure, networks, systems, cybersecurity, and information security posture.
• Ensure high availability and reliability of IT systems and services through proactive monitoring and maintenance within the IT team.
• Manage IT budgets, license allocation, resources, and vendor relationships effectively.
• Support cybersecurity and information security specialists in the development and implementation of policies, procedures, and protocols to protect company data and assets.
• Stay current with cybersecurity threats and trends, implementing appropriate measures to mitigate risks.
• Conduct regular audits and assessments to ensure compliance with regulatory requirements, industry standards, and company standards for business continuity and data protection.
• Drive digital transformation initiatives leveraging emerging technologies to improve business processes, efficiency, and customer and employee experience.
• Evaluate and recommend new technologies, tools, and solutions that align with business needs and industry best practices.
• Foster a culture of innovation and continuous learning within the IT team and across the organization.
• Collaborate with cross-functional teams to understand IT requirements and deliver effective solutions that meet business needs.
• Contribute to tender processes where supporting documentation is required from IT, particularly in relation to security and compliance.
• Communicate IT strategies, projects, and initiatives to stakeholders at all levels, ensuring alignment and transparency.
• Provide regular updates and reports on IT performance, projects, and key metrics to executive leadership.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Proven experience (10+ years) in IT leadership roles, preferably in cloud-first environments
• Strong technical expertise in IT infrastructure, cybersecurity, cloud computing, and digital technologies.
• Ability to build, lead, and inspire a high-performing culture within the team and across the business.
• Have a track record of driving digital transformation and IT Operations initiatives.

Working at IOR: 

IOR is a family-owned business based in Brisbane, which has been fuelling Australia’s industries for nearly 40 years. The business has been growing rapidly and consistently in the last decade in particular, and is now the only fully-integrated, 100% Australian-owned fuel company in the country. Its operations span the entire country and the entire fuel value chain: a crude oil refinery, two import terminals, a growing bulk delivery fleet, on-road and on-airport unmanned refuelling networks, infrastructure manufacturing, and proprietary fuel management technology.

IOR is proudly different. We innovate and we deliver what our customers need. We are on the forefront of technology and data capability in our industry. We invest heavily in the communities in which we operate in regional and remote Australia. We proudly invest in our people who are our family, and willingly back anyone that backs themselves.

As industry’s energy needs evolve, we look forward to working hand-in-hand with our customers and growing together as we aim to serve more people, in more places by always offering better value energy solutions.