Health Club Supervisor (Px28/23)

Cockburn ARC is seeking a driven and personable individual who leads by example, is passionate about training, and has extensive experience in a fitness environment.  You will possess a commitment to engage a diverse community, offering your expertise across Health Club operations and programming.

About Cockburn ARC

At Cockburn ARC we strive for excellence in everything we do. We search for innovation, best practice, and strive to exceed expectations to help improve the community and industry we work in. We’re flexible, hardworking, committed and not afraid to challenge each other. We’re focused on service, placing the customer at the forefront of our decision making and aspire for outstanding service that people talk about.  

Our employees are always encouraged to become the best they can be through personal growth, education and opportunity. Underpinning everything is a genuine passion to achieve our vision of getting all people, more active, more often. We believe that what we do truly changes lives. 

About the City of Cockburn

Cockburn is one of the major coastal cities found in the state of Western Australia. With a current population of over 120,000, the City is dynamic, rapidly growing and striving to reach its vision of ‘the best place to be’.

Situated just 22km south of the Perth CBD, Cockburn boasts an amazing coastline, beautiful beaches and parks, and is supported by a rich mix of community facilities and diverse employment opportunities. Cockburn ARC is progressing an $8 million expansion to the Health Club in 2024, with the successful candidate key to driving the future fitness service and programming delivery in the 1500+sqm gym.

The Position

Are you our next Health Club Supervisor?

Team ARC is seeking an enthusiastic, energetic individual with a passion for delivering & supervising a range of diverse and innovative fitness programs and services including: fitness appraisals, programs and reviews, gym floor functional classes and small group training, youth, teen and Seniors programming, whilst working in close collaboration with the Group Fitness portfolio to provide an exceptional fitness experience.

You know fitness

With a strong background of innovative fitness programming and passion for health and fitness for youth through to older adults, you will be providing engaging and educational offerings for our Cockburn ARC community. You understand the importance of being physically active to lead a healthier and happier life and lowering risk of chronic diseases and are motivated to positively impact the community to exceed their expectations surrounding their health, fitness and wellbeing goals. You will be savvy with digital fitness systems and customer relationship management, troubleshooting members concerns and looking at better ways to engage members and our community on their fitness journey.

You’re a great leader and team player

You’re someone who supports your team through on the job training, coaching, and managing team performance, whilst driving the gym portfolio to be best practise across everything we do. You will be the first escalation point for the gym team, liaising with members and customers, to provide outstanding customer experience, driving retention and new acquisitions.

You will liaise with the Senior Health Club Team Leader, Group Fitness Team Leader, and Memberships to ensure alignment with strategy and policies and procedures are consistent and effective across the organisation.

To become the Health Club Supervisor, you will: 

• Have experience in individual and small group fitness programming and customer service,
• Be an innovative leader with experience rostering, supervising and working with a team of fitness professionals in a fitness environment
• Have an understanding of the recreation and leisure industry, and the challenges frontline staff face in this environment. 
• Be a creative, positive and driven personality to improve processes and innovate in an ever-changing fitness industry, always leading by example.
• Have a passion for personal and professional development of self and team
• Possess excellent customer service and people skills. 
• Possess developed interpersonal and communication skills especially conflict resolution and negotiation skills.  
• Have experience working in a close team environment and ability to help the whole team succeed.  
• Have strong computer skills, the ability to adapt to new technology and troubleshoot and train others on systems.  
• Have a proven ability to work and perform in a high paced, active environment. 
• Be energetic and vibrant. 

If you are looking to make a difference, we have a lot to offer.

This is an exciting opportunity to make a valuable contribution to our fast-growing City. If the idea of providing health and wellbeing opportunity to the community, supervising fitness service champions and supporting a high performing team appeals to you, then we want you to apply! 

Salary: $78,894.07-$84,150.64 per annum, depending on qualifications and experience, plus superannuation up to 15% and Cockburn ARC facility membership

Days/Hours: Full time (76 hours/fortnight), with some flexibility required to work early and later shifts over weekdays and occasional weekends.

Further Information: Please contact Brett Henderson, Senior Health Club Team Leader on 9411 3360.

How to Apply: Please read the attached position description and selection criteria for a full understanding of the role before applying. Then click on the ‘Apply for Job’ button on the City’s webpage (www.cockburn.wa.gov.au/employment) and complete the online application.  Please ensure you specifically address Essential Criteria 1 – 6 in addition to the Desirable Criteria in the position description document.

Closing Date:  Wednesday 24 January 2024, 9pm.

The City of Cockburn reserves the right to commence recruitment prior to this date.

The City of Cockburn is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people of all ages and people with disability.

Applicants are required to demonstrate a commitment to the City of Cockburn values of Safety, Customer Service, Excellence, Accountability and Sustainability.