Help Desk Technicians

Alstom

To accompany all transportation stakeholders in meeting tomorrow’s mobility challenges. We strive to provide them with the most efficient and digital mobility systems, while further improving the environmental friendliness of our solutions. 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Alstom’s state-of-the-art signalling solutions allow operators to ensure the highest standards in safe, seamless travel with urban and mainline solutions that meet the specific needs of each operation environment.

Your future role We have several opportunities available for **Help Desk Technicians to join our team and play a critical role in the maintenance of the V/Line fleet. Based at the Integrated Operations Centre (IOC) we share with V/Line at Bourke Street, ** Melbourne you will participate in a shift roster to provide 24/7 technical support to the V/Line fleet controllers, drivers and conductors, to minimise the delay of a fault while the train is being prepared, in service or stabled.

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 💬 Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 🚦 Technical Incident Resolution
  

  Analyze and resolve technical and functional product issues for internal and external customers

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems