AddressCompany Overview-
Tesserent is a full-service cybersecurity solutions provider. We partner with clients across Australia and New Zealand in the protection of their digital assets. With offices across Australia and New Zealand, we partner with clients to provide a full suite of managed Infrastructure, Network, End user support, and cybersecurity services.
Partnering with over 1,400 mid-sized to enterprise, government, and critical infrastructure clients, Tesserent delivers comprehensive, tailored solutions to prevent, detect and mitigate potential cyber-attacks. We have deep expertise in security advisory (GRC) and consulting, technical assurance and testing, cloud services, 24x7 managed services and monitoring, incident response, forensics, and converged/physical security.
In 2023 Tesserent was acquired by Thales, becoming Tesserent | Cyber Solutions by Thales.
Our integration further solidifies our position in the Australian and New Zealand cyber security landscapes as trusted delivery partners and sector thought leaders, with the global backing of the multinational support of Thales.
Role Overview-
Exciting opportunity to join Tesserent’s Capabilities team as part of our Managed Service Provider (MSP) division, providing high-level support internally and for our valued clients. You’ll be an integral part of our growing team of dedicated passionate technology specialists while receiving ongoing support and training to expand technical skills and knowledge to ensure career advancement.
This is a Hybrid position allowing the opportunity to work remotely from home along with providing on-site support across Melbourne CBD Tesserent and Client sites as required.
Extensive exposure to Microsoft 365 Administration, Azure Cloud Platforms, many IaaS, SaaS, and PaaS, along with supporting VM’s, AVD’s, and Cloud PC’s, in addition to Windows and Apple physical devices.
Accountabilities-
- Providing outstanding customer support including incident recording and escalation, as required, across a variety of cloud and managed service environments while adhering to Service Level Agreements and established incident management processes
- Prioritise and manage multiple customer tickets at one time
- Diagnose and repair faults with Windows and MacOS device hardware and software
- Troubleshoot and resolve issues related to AVD’s and CPC’s.
- Provide support for tickets relating to mobile phones, audio visual and general office equipment, and all other peripherals
- Onboarding and Offboarding clients along with general user administration
- Vulnerability and patch management
- Maintain accurate records and ensure knowledge base documentation are kept up to date
- Asset management
- Working with technology vendors as required
Competencies
Technical Skills-
- Proven knowledge and experience supporting Windows Server and Desktop operating systems.
- Proven Microsoft Azure Entra ID/Intune/365 Administration/SharePoint/ Exchange experience
- Proven ability to support the Microsoft Office suite
- Proven ability using ticketing systems and other ITSM tools
- Experience with MacOS
- Experience with Mac management systems such as Jamf
- LAN/WAN and VPN troubleshooting
- Experience with network and wired peripheral devices (such as printers, scanners, mobile/smart phones, and AV equipment)
- Experience with Remote Monitoring and Management tools
- Familiarity with device and network security concepts
- Vulnerability Management and Patching
Interpersonal & Intrapersonal Skills-
- Ability to operate with minimal direction, prioritise work requirements and effectively manage time
- Ability to exercise initiative, problem solve and manage a multiplicity of issues simultaneously
- Self-motivated with the ability to work autonomously, sometimes in an isolated capacity, to provide after-hours support as required
- Strong written and verbal communication skills to clearly explain concepts.
- Ability to work as part of a high functioning team offering valuable feedback
- Flexibility and motivation to work across several types of engagements.
Knowledge & Experience-
- Tertiary IT qualifications or industry certifications favourable though not essential
- Minimum of one year experience delivering Service Desk and Desktop Services with a focus on Customer Service Excellence
- Experience with Microsoft Azure particularly Entra ID and Intune
- Experience with Vulnerability Management and Patching
- Azure Administrator Associate (AZ-104) Certification or willingness to obtain
- Willingness to obtain Negative Vetting 1 (NV1) security clearance. (Must be Australian Citizen)
- Willingness to be hands-on and continue expanding knowledge in all facets of IT
Benefits-
- Opportunities to undertake technical training and secure industry recognised certifications
- Extra leave day per year for your birthday.
