Address
Form of work
SalaryAbout us
Agency Software Worldwide is a global company providing management software to creative agencies in the marketing/communications sector. Our Head Office is in London with offices and clients throughout Europe, USA and the Asia Pacific region. Find out more about us at https://www.paprika-software.com/au
Qualifications & experience
- Excellent computer skills, including email, calendar, online meetings and spreadsheets.
- Excellent communication skills.
- Good problem-solving skills.
- Enthusiasm for continually learning as our product evolves.
- Ability to multitask.
Desirable
- Experience in technical, software support or training role
- A degree or higher education qualification
- A second language
Tasks & responsibilities
- Respond to requests for assistance in person, via phone or email, as quickly as possible. Identify and escalate situations requiring urgent attention.
- Establish and maintain a good working relationship with clients to ensure that the Paprika brand is recognised as a market leader.
- Diagnose and resolve, often complicated, product issues and walk client through problem solving process.
- Maintain an up-to-date knowledge of upgrades, new features, new releases and attend training sessions to enhance level of knowledge.
Benefits
- Flexible working environment including work from home
- Worldwide organisation with multiple career opportunities
- Birthday leave
