Helpdesk Analyst

UGL is a diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live.  Our capabilities extend across a broad range of services and whole-of-life solutions for diverse industries, utilising world leading, sustainable and innovative technologies.

We partner with some of the world’s largest blue-chip companies, government agencies, private enterprise, and public institutions.  
Career progression & a long term opportunity of making an impact with a high performing, collaborative and professional team are just some of the benefits that UGL Transport will offer you.

UGL Regional Linx are looking for a passionate & enthusiastic Helpdesk Anaylst (TCS Technician) to join our team.

Who Is UGL Regional Linx?

UGLRL is a wholly owned subsidiary of UGL. We are headquartered in Orange, NSW and operate several regional depots throughout the state. 
UGLRL is committed to creating and maintaining job opportunities for people in regional and rural communities. More than 80% of our UGLRL workforce is located along the CRN. Our workforce understands what it means to be regional and is committed to the needs of our customers, passengers and communities. 

The CRN – Country Regional Network ensures the safe movement of people and goods throughout the regions of NSW, and links Sydney to many of the State’s important regional centres.

UGLRL is proud to be entrusted with the operations and maintenance of this important piece of rail infrastructure.

Job Purpose 

The Train Control System (TCS) Maintenance and Support Technician will assist the TCS Maintenance Manager and broader UGL Regional Linx Network Operations team in the operations of SigView Train Control System (TCS), specifically in conducting scheduled maintenance tasks on the ICT equipment, software and networks and corrective maintenance tasks, troubleshooting and fault finding in case of system issues.

The SigView TCS is a key operational system that allows UGL Regional Linx to operate the Country Regional Network railway on a 24/7 basis. This role will support the TCS system in this mission critical application.

The role will be responsible for achieving target network performance KPI’s through the effective application of technical knowledge and coordination of on-call specialists during rostered shifts based in Orange NSW.

Key Responsibilities

•    Responsible for first line technical support of the SigView Train Control System, including managing the interfaces between UGLRL’s subcontractors, UGLRL operational and technical representatives.
•    Monitoring of systems (proactive and reactive) and provision of timely information to internal and external stakeholders consistent with agreed criticality.
•    Effective triage of alarms and faults presented by the Train Control System as well as issues reported by users of the system, consistent with agreed O&M procedures.
•    Effective troubleshooting, diagnosis of root cause and correction of the fault in a timely manner through the coordination of resources and repair and return to service times agreed with the Customer. 
•    Identification of type of support required (hardware, software or network) and prompt identification of events that require the assistance of the UGL Level 2 or Level 3 support / Vendor support.
•    Conduct health checks and preventative maintenance of the Train Control System utilising the Technical Maintenance Plans on a periodic basis and recording results and escalation of potential issues.
•    Provide network administration support (maintenance, establishing connections, interface configuration, point of contact for client, troubleshoot network devices, etc).

Qualifications

•    Relevant educational and technical qualifications, or a combination of experience and education
•    On the job training will be provided in the various train control systems and components
•    Previous experience in ICT, rail, operations & maintenance, engineering or mining environment would be desirable 

About Us 

UGL is well-known and respected for providing end-to-end engineering, construction, and maintenance services within, rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world’s largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies

At UGL, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply.

Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre-employment medical assessment including drug and alcohol screen.

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