AddressOur client operates in the market of the post-tertiary education and training for the legal profession. The company has locations in New South Wales, Queensland, Victoria, Western Australia, South Australia and New Zealand. Their mission is to enhance the careers of legal professionals through the delivery of innovative, practice-focused legal education and training.What is the role?
We are currently looking for a Helpdesk Analyst to join the largest provider of practice-focused legal education in Australasia. Based in their Town Hall office, you will provide high quality support and service to customers via the provision of troubleshooting and quickly resolving technical concerns and questions.
The responsibilities of this role include:
- Resolve system down emergencies, errors and triage of hardware, software, network and telephony issues.
- Provide high quality, proactive and thoughtful service to resolve technical questions and issues as well as educate customers on system capabilities
- Manage, monitor, escalate and resolve customer issues via ticketing system, including thorough documentation to provide support and resolution
- Produce and maintain high quality documentation on IT procedures and policies
- Primarily working hours will be 9-5, although you may occosionally be required to share in a varying start and finish times.
What do you need to be considered?
- Demonstrated working knowledge of working in/around Windows, Azure admin, networks (LAN/WANS) client server applications and telephony protocols
- Solid working knowledge of networking and Cisco technologies
- Microsoft, ITIL or similiar certifications highly desirable
- Demonstrated ability to effectively identify system hardware/software problems and confidently provide a remedy
- Ability to comprehend and work with new and emerging technologies
- Knowledge of project management methodologies
- Strong interpersonal and customer service skills – demonstrate customer service excellence
- The desire and ability to contribute to a cohesive team environment
If this sounds like you, or something you may be interested in, please apply now.
