Helpdesk Operator

An exciting opportunity is now available for a reliable full time Help Desk Operator. This role is to provide efficient help desk/call centre and administration support functions.

HQJOC operates twenty-four hours a day, seven days a week. Occasional evening or weekend work may be required.

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

The Helpdesk Operator is to provide efficient and effective help desk/call centre and administration support functions, meeting KPI's as required by Downer onsite at Head Quarters Joint Operations Command (HQJOC) at Bungendore.

This role includes:

• Working in a challenging high security environment, often under pressure
• Dealing with conflicting priorities
• Must be able to plan, organise and prioritise work in order to meet strict deadlines and provide timely and accurate information to all stakeholders.
• Provide quality customer service to internal Downer parties
• Develop good working relationships with all stakeholders

Skills and Experience

• Ability to hold an appropriate Defence Security Clearance (Australian citizenship mandatory)

• Strong Written and verbal literacy skills
• Good Computer literacy (Microsoft Suite, Internet)
• Experience dealing with the public
• Experience with the ability to utilise and understand software programs such as Microsoft Access, Microsoft Word, Microsoft Excel, e-mail, internet, and intranet
• Solid background and experience in office administration
• Knowledge of necessary procedures and processes for operating a call centre / helpdesk function
• Knowledge of requirements and procedures for processing Downer financial transactions
• Exceptional internal and external customer Service Skills
• Strong organisational, time, task, and priority management skills
• Ability to work in a team environment and contribute to the team
• Courteous and professional telephone technique
• Data Entry Skills

Benefits and Culture

• Supportive and inclusive culture
• A professional and safe working environment
• Good employee benefits and entitlements