AddressPosition:Helpdesk Technician
Location: West Perth
Salary: $70,000 - $80,000
Job Type: Permanent
Position Overview:
OUI Recruitment is currently searching for a talented and motivated Helpdesk Technician to join a team in West Perth. The team is friendly, supportive, and offers extensive training (including paid certifications). They are committed to providing exceptional service to their clients, all of whom are friendly and approachable. This is a newly created opportunity due to company expansion, offering a lot of learning and development. This is an excellent opportunity for an individual looking for their next step.
Team Testimonials:
“Excellent company to work for! Been here for many years and they are very open to developing my skills. I have learned a lot and enjoy the work!”
“Great place to work and had the opportunities to work with clients of all shapes and sizes.”
“Very supportive team, they always look out for each other, and support is easily accessible when I felt stuck.”
Perks:
- Career progression, paid certifications, excellent mentors.
- Service vehicle, study support packages, and heaps of free snacks.
- Very active social club (Friday drinks, Go Karts, team building, river cruises, and more!).
Roles and Responsibilities:
- Resolve software and hardware incidents, including operating systems and a range of software applications.
- Assist with technical issues and escalate to Level 3 support if needed.
- Handle escalations from the Level 1 support team and ensure timely resolution.
- Manage the installation, configuration, and testing of computer systems.
- Maintain a high degree of customer service for all support queries and ensure SLAs are met.
- Update, maintain, and document all hardware and software inventory and installation details.
- Monitor and maintain computer systems and networks to improve performance.
- Train and support end-users and staff on equipment operation and other issues.
- Install, configure, and upgrade PC software and operating systems.
- Develop expertise in specific areas to increase efficiency in troubleshooting processes.
- Communicate regularly with technical, applications, and operational staff to ensure database integrity and security.
Role Requirements:
- 2+ years of experience in a similar role (ideally supporting multiple customers).
- A current, clean driver's license and ability to obtain a clean police clearance.
- Experience with Microsoft Servers.
- Experience with MS Exchange & M365.
- Experience with virtualization technologies (ESXi & Hyper-V).
- Experience with BDR technologies (Veeam, Acronis & StorageCraft).
- Experience with VOIP systems (3CX).
- Experience with SonicWall & Sophos.
- Experience with ConnectWise & ITGlue.
- Strong understanding of ITIL principles.
- Relevant certifications are highly regarded (AZ-900, MS-900, ITIL).
We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.
We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Email: ****@ouirecruitment.com
Phone: (08) 6219 8***
