Helpdesk Technician

About Impact ICT:

At Impact ICT, we deliver cutting-edge solutions to empower businesses and organisations. With a commitment to excellence, we pride ourselves on fostering a dynamic and collaborative work environment. As a leading player in the IT industry, Impact ICT is dedicated to driving innovation and providing top-notch services that make a meaningful impact on our clients' success.

About Our Staff:

At Impact ICT, we recognise the significance of our staff and emphasise creating a work environment that positively influences mental health and well-being. If you need to go to the bank during office hours, no problem. If you've been putting off that haircut, finish early and get it done. We prioritise the outcomes delivered to our clients and don't bind you to your desk for 8 hours a day.

About the Role - Helpdesk Technician:

We are currently seeking a talented and motivated individual to join our team as a Helpdesk Technician. In this role, you will play a crucial part in ensuring the seamless operation of our clients' IT systems. As a Helpdesk Technician at Impact ICT, you will have the opportunity to work with diverse technologies, troubleshoot issues, and provide exceptional support to our valued clients.

Key Responsibilities:

• Technical Support: Provide first-level technical support to clients via phone, email, and remote assistance.
• Issue Resolution: Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
• Documentation: Maintain accurate records of all support activities, including troubleshooting steps and resolutions.
• Customer Service: Deliver outstanding customer service, ensuring client satisfaction through effective communication and problem-solving.
• Collaboration: Work closely with other team members to escalate and resolve complex issues.
• Knowledge Sharing: Contribute to the knowledge base and share insights to improve overall team efficiency.

Qualifications:

• Required: Certificate IV in Information Technology or similar including studying towards completion of a similar qualification.
• Experience: Proven experience in a helpdesk or technical support role is highly valued but not required.
• Technical Skills:
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Familiarity with Windows operating systems.
  • Knowledge of common business applications and tools.
  • Familiar with Microsoft 365 suite of products and services such as Exchange Online, SharePoint Online, Identity etc.
  • Familiar with PowerShell.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
• Customer Focus: Strong commitment to delivering exceptional customer service.

If you are passionate about technology, enjoy solving technical challenges, and want to be part of a dynamic team, we invite you to apply for the position of Helpdesk Technician at Impact ICT. Join us in making a difference through innovative IT solutions!

To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications. Successful candidates will be contacted for an interview.

***Must have permanent work rights with no restrictions.