Helpdesk Junior Technician / Level 1

ProgressIT is a Managed Service & Cloud Platform provider based in West Perth. We offer full ICT solutions which includes equipment, cloud services, and telephony solutions to SMEs. We are going through a period of growth and we are looking for the right individual to join our dynamic, diverse and talented helpdesk team. 

The opportunity is for Helpdesk Junior/Level 1 technician. You will be training to providing telephone and email to our client base as a part of our helpdesk/onsite team on issues ranging from desktop support to virtual server environment troubleshooting.

• Pleasant and friendly character
• Strong communication skills
• Ability to work unsupervised
• Have a passion for everything IT
• Flare for troubleshooting and ability to follow a logical process of elimination to solve problems.
• Punctuality / Accuracy / Attention to detail
• Able to work as a part of the team toward common goals.
• Police Clearance to be provided if succesful

• TAFE Advanced Diploma in Information Technology / Networking or higher
• Sound understanding of Deskop support Windows 10/11 and Windows Server 2016/2019/2022
• Sound understanding of Active Directory, DNS, DHCP, and group policy
• Understanding of Microsoft & Office 365 technologies
• Basic use of all Office applications and some understanding of how to support them
• Solid understanding of networking (switching, routing, VLAN, WLAN, WAN, VPNs)
• Familiarity of physical computer components, server components, NAS/SANs

You will benefit from:

• A friendly supportive environment with a focus on team success.
• Meaningful troubleshooting skills, as we keep engineers who open tickets involved all the way through to the end.
• Exposure to a wide range of technologies through our diverse offerings.
• Exposure to a virtualised infrastructure at an enterprise scale.

Click on Apply button to submit your application.
Recruiters please note, we do not outsource the hiring process.