AddressSenior Helpdesk Technician (L1)
About the Company
Comwire IT is a dynamic and innovative IT solutions provider dedicated to supporting growth businesses in Australia. Specialising in delivering top-notch technical support and solutions, ComwireIT ensure their clients' systems and networks are functioning optimally.
About the Person
We are looking for a passionate and tech-savvy individual who loves helping people and solving problems. As a Helpdesk Technician, you will be the first point of contact for clients, providing exceptional technical assistance and ensuring a memorable customer experience. The ideal candidate is customer service-focused, has excellent communication skills, and thrives in a team environment.
Key Responsibilities
- Technical Support: Provide technical assistance and support via phone, email, or chat and occasionally onsite for hardware, software, and network-related issues.
- Customer Experience: Ensure every service request is handled professionally, leaving customers delighted with the support.
- Incident Management: Manage client issues within SLA metrics and maintain clear communication throughout the incident management process.
- Problem Resolution: Collaborate with the Technical & Engineering teams to diagnose problems and implement solutions.
- Vendor Coordination: Work with third-party vendors to resolve product issues and ensure smooth operations for clients.
Qualifications
- Minimum 1 year of experience in an MSP or Service Desk role (highly desirable, but not essential).
- Certificate 3 in Information Technology, Bachelor of Information Technology, or similar (essential).
- A current driver's license (essential).
- Certifications in Microsoft 365 Fundamentals, Access 4 VoIP, Azure, Windows/Apple OS, or Microsoft Server Service Management (highly desirable).
Culture of the Business
Comwire IT foster a supportive and inclusive workplace where everyone is encouraged to bring their best selves to work. They value exceptional customer service, clear communication, meticulous attention to detail, efficient problem solving, effective time management, and organizational skills. Our culture promotes inclusivity, transparency, approachability, passion, and accountability, ensuring both employees and clients thrive.
To apply
Please reach out to us on: 08 7129 81***or apply and we will be in touch to discuss your interest.
