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Form of workAbout the Business:
Join our team at Auswide Group, a leading IT service provider based in South Australia. With over a decade of experience, we offer a comprehensive range of IT solutions to businesses of all sizes.
Our expertise lies in consulting, network cabling, managed services, phone systems, and video surveillance. We are dedicated to delivering professional IT services that provide our customers with computing peace of mind and platform stability.
At Auswide, workplace culture is very important to us, and we're proud of the friendly and supportive environment we've cultivated.
Our team regularly works closely with one another, whether it be collaborating to achieve the best outcomes for Auswide and its customers or planning the next social event.
About the role:
We are currently looking for a highly motivated and enthusiastic Helpdesk Technician who possesses exceptional problem-solving abilities. This role is a perfect blend of technical expertise and customer service skills, requiring effective communication with a diverse range of business customers via phone and email.
Key responsibilities include:
- Providing technical support and assistance to customers via phone and email, troubleshooting IT issues promptly and efficiently.
- Collaborating with internal teams to escalate and resolve complex technical problems.
- Ensuring exceptional customer service by delivering solutions and guidance in a friendly and professional manner.
- Maintaining accurate records of customer interactions and technical solutions in our ticketing system.
- Assisting in the improvement and development of internal processes to enhance customer satisfaction.
Qualifications & experience:
While previous IT or customer service experience is preferred, it is not a mandatory requirement. We value individuals who possess excellent customer service skills and a passion for problem-solving. If you have the drive to learn and adapt quickly, we encourage you to apply.
Requirements:
To excel in this role, you must meet the following requirements:
- Willingness to participate in an on-call after-hours roster system to provide support when necessary.
- Full working rights in Australia.
- Ability to pass a Police Clearance and Working With Children check, if required.
- Willingness to provide COVID-19 vaccination history, if required.
To apply for this position, please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team.
