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Form of work
SalaryABOUT US
Virtual IT Group is a client-centric organisation focused on developing and maintaining long-lasting relationships with our clients. What makes us different? We’re a true partner to your business. We understand that no two businesses are the same, and pride ourselves on understanding our clients to best design, implement and manage their ICT solutions. We don’t just deliver technology; we understand your business goals and objectives, and tailor an IT solution to not only achieve them, but exceed them.
About the role
Working as part of our front line, you will be exposed to many different technologies, learning along the way within a highly supportive environment.
As part of a team, you will be assisting end users in resolving their IT issues on a day to day basis. You will support these users over the phone, on-site, via remote access and through our current management tools.
Duties of the role
- Responding to support calls by email or telephone
- Attend end user site when required
- Providing support for all windows operating systems
- Installation, configuration and updating of desktop applications
- Provide Remote support of ICT equipment and networking
- Assisting with server monitoring tasks
- Updating system documentation when required
- Escalation of issues to next level of support
To be successful in this position you will need to have:
- Excellent communication and customer skills
- Microsoft Desktop Operating System Maintenance experience
- Microsoft Server Management (Active Directory User and Group Maintenance) knowledge
- Keen troubleshooting skills
- Work experience in a similar customer service role
- A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
This is an excellent opportunity to join a growing Australian business that offers a fantastic and friendly workplace culture. Develop your skills and foster your love of all things IT in an environment that has a strong focus on collaboration, respect and growth.
VITG’s Values
Your success in integrating into the VITG team will be based on your commitment to sharing these 'EPIIC' values:
- Excellence
- Passion
- Innovation
- Integrity
- Collaboration
Standard Hours of Work
This is a full time, on-site position requiring a minimum 38 hour working week
Standard business hours are between 8am and 6pm.
Start and finish times will be scheduled by the Service Desk Team Lead
Probationary Period - A 6-month probationary period applies to this position.
Please note that a successful police check is a requirement as part of the onboarding process.
