Ict Helpdesk Technician

On behalf Wonde Pty Ltd a dynamic and innovative technology company that specialises in providing cutting-edge solutions for seamless data integration in the education sector. With a commitment to simplifying complex processes, Wonde has emerged as a leader in the field of education technology, empowering schools and educational institutions to efficiently manage and share data based in the Sydney, 2000 NSW area, we are conducting a search for a dedicated and skilled ICT Helpdesk Technician.

Current Opening:This opportunity is a full-time position (38 hours per week).

Position Responsibilities and Tasks

• Respond to customer inquiries via phone, email, or in-person.
• Provide first-level technical support and troubleshooting.
• Log and prioritise support requests using a ticketing system.
• Diagnose and resolve hardware, software and network issues promptly.
• Collaborate with other technical staff for recurring problems.
• Communicate technical information clearly to non-technical users.
• Keep users informed about the status and progress of support requests.
• Manage user accounts, including creation, modification and deactivation.
• Ensure compliance with security policies.
• Install, configure and update software applications.
• Ensure software licenses comply with organisational policies.
• Install, upgrade and maintain computer hardware.
• Work closely with other IT teams and departments for coordinated problem-solving.

Qualifications and Skills:

• Relevant Degree and a minimum of two-three years' experience in a similar role.
• Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices.
• Strong communication skills, both written and verbal.
• Experience with installing, configuring and updating software applications.
• Basic understanding of networking concepts and protocols.
• Familiarity with computer hardware components and basic maintenance tasks.

Salary:The role offers a remuneration package ranging from $70,000 - $90,000, plus superannuation for a 38-hour work week.

How to Apply: 11 Recruitment is your pathway to securing this exciting opportunity. We are looking forward to facilitating your application and potentially welcoming you to a company that values expertise. Apply now and let us help you take the next step in your career.