It Helpdesk Technician

IT Helpdesk Technician Opportunity

Your new company

An exciting new opportunity is available for an IT Helpdesk Technician at a Government Organisation. This is initially an 8-month fixed term contract that is highly likely to turn permanent for the right candidate. The offices are located near the Sydney CBD and offer a modern working environment and excellent opportunities for career development.

Your new role

You will be responsible for the following:

• Provision of Level 1 - 2 ICT troubleshooting and helpdesk support to all end users.
• Identify, prioritise, and log phone, email, and web queries in the Service Desk ticketing software.
• Escalate unresolved issues to the Systems Administrator in a timely manner.
• Actively assist with updating, maintaining, and monitoring digital systems to ensure the uptime, security, and performance reliability of the
• Environment.
• Assisting end users with device and software set up.

What you'll need to succeed

• Experience with the macOS platform
• Experience with Google Workplace / GSuite
• Working Knowledge of Windows Operating system environments and MS
• Office applications.
• Relevant IT qualifications.
• Knowledge of JAMF Pro Management platform.
• Experience with the Apple School Manager platform is highly desirable.
• Understanding of current Cybersecurity concepts and challenges.
• Experience of working in a school or educational environment is highly desirable.
• Knowledge of SOE deployment approaches.

What you'll get in return

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Supportive and inclusive work culture

What you need to do now

If you're interested in the job, click "apply now" to forward an up-to-date copy of your CV to ***********@hays.com.au or call me on 0292492***. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.