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SalarySpecialist Hire Controller
Pump & Power Perth, Welshpool
- Largest family-owned equipment hire company in ANZ and still growing
- Career development opportunity | Free onsite Parking
- $77,270 salary package inc super + profit share
And with over 90% of our people telling us they think Kennards Hire is a Great Place to Work, we think that's pretty awesome!
Some of the things our people have told us make Kennards Hire a Great Place to Work include: their team mates; the care and inclusiveness we show each other; that our people's safety is a priority; and how everyone works together to live our values. Not to mention the birthday and employee anniversary celebration cakes and BBQs!
About the role
Reporting to the Specialist Manager, the Specialist Hire Controller role is part of a wider Distribution Centre Team. Several Specialist businesses may be located within the DC, taking advantage of grouped logistics and repair and maintenance functions. The role brings a customer centric focus to specialist product by providing a customised solution to meet the customer expectation of our equipment expertise.
As the Kennards Hire representative to our customers, we support you with the training and development you need to be successful in your role. The Specialist Hire Controller will love dealing directly with our customers. They are responsible for providing outstanding customer service on the phone or in branch, coordinating hire contracts, and providing expert advice to our customers through their intimate knowledge of our range of equipment we hire.
This role requires you to;
- Provide exceptional customer service at all times in accordance with our 'Every Customer a Raving Fan” value.
- Assist customers over the phone using the reservation prompt script at the front desk.
- Create, update and finalise hire schedules
- Co-ordinating customer hire contracts and branch administration
- Make recommendations about complementary equipment or products that will support the customer's needs
- Support the Branch team by unloading, loading, and delivering equipment, servicing and cleaning equipment,
- Maintain a good knowledge of our range of gear to help find the best solutions for our customers.
- Process payments in accordance with the creation, cycle billing and completion of hire schedules
- Opening and closing the branch as required
- Clean and maintain the branch showroom, yard and storage spaces
- Previous experience in a customer service role, and a genuine interest in helping others
- Strong experience in sales administration
- A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes
- Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities
- An interest in mechanics and construction equipment and a desire to learn
We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan.
We offer great Benefits & Rewards such as;
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more!
- Annual Awards night, Team BBQs and many other fun social events
