AddressAbout Us
At Reflections Holiday Parks, our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment.
We proudly care for 39 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest Holiday Park operator, our unique, nature-inspired offerings really set us apart from the rest.
We are proud to be the first Holiday Park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.
The Role
Ideal for a couple, we have two roles available, located at Reflections Holidays Burrinjuck Waters:
Full-time Grounds Worker
The purpose of the role is to carry out maintenance and grounds work within the park and represent Reflections Holidays.
In this role, you will:
- Undertake general grounds maintenance and minor repairs of site facilities as required.
- Undertake cleaning of guest amenities.
- Maintain gardens and trees to ensure a safe environment for visitors and employees.
- Operate small plant and hand-operated equipment, such as ride on mower, brush cutter, hedge trimmer and other general lawn & gardening tools.
- Undertake regular cleaning and maintenance of park vehicles.
- Assist and direct visitors within the park.
- Ongoing internal and external training and development courses.
Desirable experience and certificates include:
- MR licence.
- Backhoe licence.
Casual Guest Services Officer and Housekeeper
The purpose of this role is to carry out front office, housekeeping, and kiosk duties within the park while providing an excellent customer service experience and representing Reflections Holidays in a positive manner.
In this role, you will:
- Provide exceptional customer service including liaising with guests face to face; via telephone and internet for bookings, enquiries, and complaints.
- Have RMS, Newbook or similar reservations system experience.
- Undertake general office duties, banking, and cleaning of office/kiosk.
- Prepare correspondence, record keeping of all mail and carry out filing in accordance with procedures.
- Assist Park Manager and Supervisors with the opening and closing of office and kiosk/store.
- Receiving and dispensing of monies via computerised point of sale register.
- Assist and direct visitors within the park and as they enter the park.
- Undertake cleaning of interior and exterior cabin areas and amenities blocks.
- Undertake housekeeping duties such as linen changes, cleaning of cabins, replenish stock.
- Undertake stocktake and compiling of records of items in cabins.
The successful candidate will have experience in:
- Delivering excellent customer service.
- Administration or front office reception.
- Using a booking/reservations system.
- Managing time to meet priorities.
- Learning quickly, use initiative, and adapt to changing work environments.
- Solving problems with accuracy and efficiency to meet guest needs.
- Demonstrating a high level of accuracy and attention to detail.
- Following work health and safety procedures.
About You
To succeed in this role, you will have:
- Positive attitude and willingness to learn.
- Great teamwork and communication skills.
- A 'can-do', solutions-focused attitude.
- The physical ability to do manual work in all conditions.
- Flexible availability to work including weekend, peak holiday seasons and public holiday work.
- An unrestricted drivers licence (preferably for a manual transmission vehicle).
The Perks
In addition to a competitive salary and on-site, low rent accommodation and utilities, the full-time worker will have access to:
- Two free nights’ accommodation;
- A generous discount on personal travel to our parks;
- A friends and family discount;
- Above entitlement leave;
- Parental leave gap payment;
- Salary sacrifice and novated lease options;
- Excellent wellbeing initiatives including Employee Assistance Program, annual flu vaccinations and Personal Plus Leave (which includes Birthday Leave); and
- A comprehensive education and development program.
In addition, if you are a family, there is the added benefit of a school bus service from the park!
What Next?
Keen to further explore the opportunity to become a Reflections Holiday Parks team member? We would love to get to know you!
Select ‘Apply Now’ to share your resume and a one-page cover letter describing how you meet our needs and we will be in touch.
Aboriginal and/or Torres Strait Islander people are encouraged to apply.
