AddressAbout Youi
At Youi, we don't believe in conforming to the status quo. We're not your typical insurance company - and that goes for our approach to both selling insurance and hiring our team. With over 1,800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels. We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that makes us truly stand out. Our company values reflect this - we are a dynamic, human-focused, honest, and passionate team who is dedicated to providing awesome service to our customers. We recognise and value the contributions of each team member to our culture and success. At Youi, we're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.
If you want a career that lets you, be you, and rewards you for your hard work, Think Youi.
About the Role
As a HomeAssessor at Youi, you will oversee home and building claims by applying your technical expertise and a deep understanding of the claims procedure to determine the most favourable outcomes for our customers. You will also cultivate and sustain strong relationships with both our customers and the repairer network, all while upholding a high standard of customer service to represent the Youi brand.
The geographic scope of this position covers in and around Canberra.
Key responsibilities encompass, but are not limited to:
- Conducting comprehensive assessments of homes and buildings.
- Supervising the overall quality of the claims process.
- Ensuring compliance with relevant legislation.
- Detecting and mitigating instances of fraud.
- Attaining rapid resolution times and managing costs efficiently.
- Serving as the primary face of our company and consistently delivering exceptional service.
About You
We are seeking a motivated individual who can thrive in various work settings, including both independent and team-oriented environments.
The ideal candidate will possess the following qualifications:
- A proven track record in Home Claims Management or Home Assessing.
- Proficiency and insight into the construction industry.
- Familiarity with the terminology and procedures associated with claims and building.
- Excellent communication and negotiation abilities.
- A talent for establishing and sustaining robust professional relationships.
- Exceptional attention to detail and a dedicated commitment to delivering outstanding customer service.
- A strong determination to excel and advance within the Assessing Team and the broader organisation.
What Youi Can Offer You
- Enjoy a fully maintained company car, complete with a fuel card and mobile business tools.
- The option to work a 9-day fortnight schedule, where you enjoy every second Friday as a day off.
- Reap the rewards of a generous incentive structure, paid out every six months.
- Access discounted insurance products to protect what matters most.
- Immerse yourself in a culture of high performance and autonomy within a supportive and enjoyable team atmosphere.
- Seize the opportunity for continuous, industry-leading training, development, and the potential for advancing your career.
- Take advantage of our award-winning health and well-being programs designed to enhance your overall wellness.
- Experience a hybrid work environment with team social events that foster camaraderie.
- Revel in 21 days of annual leave, plus an additional day to celebrate your Birthday.
How to apply
We would love the opportunity to get to know you better, but we know it works both ways. Get to know a little more about us at youi.com.au and click "APPLY NOW" to take that next step.
Youi is a part of the Circle Back Initiative, and we commit to responding to every application via our Talent Management Software.
No agencies currently, thanks; we have this one covered.
Bec Sparkes
Talent Acquisition Partner
