Job DetailsJoin a leading apparel brand in Australia and play a vital role in our team as an
Accounts Receivable Officer!Company Overview: One of Australia's most prominent and trusted apparel brands. With over 30 years of experience, our company is a proudly Australian-owned and family-run business, offering a diverse range of high-quality workwear, corporate attire, hospitality uniforms, school clothing, and casual wear.Position:
Accounts Receivable OfficerReporting to: Senior Accountant
Responsibilities:- Weekly debtor reporting to the Senior Accountant.
- Processing receipts, including cheques, direct deposits, credit cards, and webstore captures/downloads.
- Timely collection of debtors within the company's trading terms, ensuring payment within 30 days from the end of the month of the invoice date.
- Investigating and resolving escalated customer debtor disputes promptly.
- Reconciling major customer accounts.
- Ensuring collection targets are met, with a Days Sales Outstanding (DSO) within a maximum of 45-55 days.
- Contacting customers with unpaid accounts by phone or email by the 10th of the month following the due date for payment, to facilitate timely collection and build customer rapport.
- Prioritizing customers efficiently based on specific criteria, including customers on hold, customers with account disputes/claims, and customers receiving consecutive final demands.
- Monitoring potential bad debts and providing timely advice to the Senior Accountant.
- Managing "On Hold" customers to ensure compliance with assigned or approved credit limits.
- Processing credit applications.
- Attending promptly to customer requests via email, phone, etc.
- Ensuring prompt answering of telephone calls, both internal and external.
- Performing general administrative duties as required, including filing, scanning, and maintaining a neat and tidy workspace.
- Adhering to systems and procedures.
- Undertaking any other Accounts Receivable responsibilities and duties assigned from time to time.
Selection Criteria: * Experience: Demonstrated experience in
Accounts Receivable or a similar role, preferably within the apparel industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and resolve disputes.
- Attention to Detail: Strong attention to detail and accuracy in processing receipts, reconciliations, and administrative tasks.
- Customer Focus: Proven ability to build rapport with customers and prioritize customer satisfaction while ensuring timely debt collection.
- Organizational Skills: Exceptional organizational skills with the ability to manage multiple tasks and deadlines effectively.
- Problem-Solving Skills: Ability to investigate and resolve escalated customer debtor disputes promptly and independently.
- Team Player: Collaborative attitude with the ability to work effectively within a team environment and support colleagues when necessary.
If you are passionate about providing exceptional customer service, possess the required skills and experience, and thrive in a dynamic work environment, we invite you to join our team. Apply now to be part of our journey in delivering quality, reliable apparel for everyone.How to Apply: Please submit your resume and a cover letter addressing the selection criteria. Only shortlisted candidates will be contacted.
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