AddressHome Care Advisor
About IRT
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. If this role stands out to you but you don’t feel like you ‘’tick all the boxes’’, we strongly encourage you to apply nonetheless. We value diversity across experience.
Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and Home Care. We’re proud to have more than 40 communities and Home Care service hubs in NSW, the ACT and Qld.
We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
About the Role
IRT is seeking an experienced Home Care Advisor to join the Home Care team in Wollongong. Reporting to the Head of Strategy, you will provide expert advice and guidance to prospective Home Care customers on the best consumer options available.
Proactively play the lead role in responding to all new Home Care customer leads and enquiries that come direct or from the Customer Contact Centre team, website, or from the MAC Provider portal or any other stakeholder introducing a new customer enquiry to IRT Home Care
Proactively play the lead role reviewing and mining the My Aged Care Provider portal for new CHSP referrals and act on any opportunities quicker than our competitors
Educate, advise, nurture and triage any new opportunities identified into our existing Home Care sales process
Work closely on a regular basis with the Customer Development Managers and Programs Team to ensure set targets of customers are achieved
Ensure high customer service metrics (ie CSAT, NPS or other) are achieved
Ensure high quality customer data is collected, analysed and managed to drive efficiency in others roles and richness of customer data insights and analytics
Support the Marketing team on creating and continuously improving the Home Care digital interactions with customers
Be alert to cross selling opportunities with prospective consumers to introduce other segments of IRT Group (ie Retirement Villages or Aged Care Centres)
Achieve agreed KPIs
Maintain a good working knowledge of sector information and IRT current and future products, including pricing and fee structures
Foster and maintain collaborative and positive working relationships with internal and external stakeholders
To Be Successful You Will Have
Benefits for You
Competetive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
Flexible working conditions
Birthday leave - relax and take a day off on us!
Professional and career development opportunities
Multiple career pathways
Discounted gym memberships
Free counselling via Employee Assistance Program (EAP) and staff wellness program
How to Apply
If you feel this is the right role for you, we’d love to hear from you! Simply click the “Apply now” button, fill in your details and submit. Once you apply, we’ll be in touch to discuss your application. Or alternatively, please contact IRT Recruitment.
All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.
