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SalaryJoin our team at our Sunshine Coast Head Office as a Home Claims Advisor.
As a Home Claims Advisor, you will be at the heart of maintaining Youi's reputation and fostering strong relationships. Your role will be pivotal in ensuring the end-to-end delivery of claims services when our customers are in need.
As the primary point of contact for clients and service providers, you will leverage your exceptional problem-solving and communication skills to ensure that our Youi clients have a positive and memorable experience throughout the claims process.
No two days in this role are the same, and you will be part of a dynamic team that thrives on challenges, celebrates successes, and places a strong emphasis on collaboration. If you are enthusiastic about ensuring customer satisfaction, excel in finding innovative solutions in complex situations, and desire to be part of a supportive and engaging team, we encourage you to apply now.
Responsibilities:
- Manage your own portfolio of claims
- Help our customers in their time of need by processing their claims from start to finish
- Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
- Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio
A bit about you:
- Exceptional verbal and written communication skills
- Experience in administration, with high attention to detail
- Skilled at multitasking and thriving in high-pressure environments
- Strong problem-solving skills and sound decision-making capabilities
- Familiarity with case or portfolio management is a plus
What We Offer:
- Permanent full-time position with a competitive salary + an attractive incentive component!
- Monday - Friday (no weekends!)
- Career progression opportunities – our philosophy is to promote from within
- Fully paid induction training + ongoing career development opportunities
- Fun & high-performance culture with smart business casual dress & regular social events
- Loads of employee benefits through our award-winning benefits program!
Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.
About Youi
At Youi, we don't believe in conforming to the status quo. We're not your typical insurance company – and that goes for our approach to both selling insurance and hiring our team. With over 1,800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels.
We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that makes us truly stand out.
We recognise and value the contributions of each team member to our culture and success. At Youi, we're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.
We would love the opportunity to get to know you better, but we know it works both ways. Get to know a little more about us at youi.com.au and click "APPLY NOW" to take that next step.
