Senior Claims Advisor

• Full time opportunity available in end to end management of a portfolio of CTP claims
• Join a high performing team and use your previous CTP experience
• Brisbane and North Queensland locations available with flexible working options (wfh)

The Opportunity:

Are you passionate about helping people?  Do you thrive on providing exceptional service to customers during their times of need?  We're seeking dedicated individuals to join our team and make a meaningful impact in the world of CTP insurance. If you're looking for a rewarding career where you work closely with injured parties, healthcare professionals and legal representatives to ensure the best possible outcomes for our customers, then this might be the perfect opportunity for you.

 Your new role:

We are looking for a Claims Advisor to join our dynamic team.  As a member of our team you will –

• Manage a portfolio of claims from lodgement to resolution
• Assess claims for reasonable and appropriate treatment and rehabilitation needs
• Provide an excellent level of customer service to all internal and external stakeholders
• Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel
• Display behaviours that contribute and drive a positive culture.

 Important to your Success:

• 3-5 years Insurance experience in management of North Queensland Claims – Highly Regarded
• Local knowledge of North Queensland and a working relationship with stakeholders in the region
• Be customer focussed - previous experience and ability to thrive within in a high paced, high volume environment
• Resilient in nature
• Excellent written, verbal and interpersonal skills (including managing emotionally charged situations)
• Knowledge and/or experience in the personal injury or insurance industry is desirable.

What we offer you:

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Hybrid working – a mix of working from home and in the office to enhance your work/life balance
  Brand new, award winning building – “Heritage Lanes”
• Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave
• Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people
• Give back – Give back to our community with payroll giving, donation matching and paid volunteer leave.

Our Culture:

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before. Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.  At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

Employee benefits | Suncorp Group

Chase the sun, apply online today or for more information please contact **************@suncorp.com.au