Company

RandstadSee more

addressAddressNorth Lakes, QLD
type Form of workPermanent
CategoryInsurance

Job description

This role is all about delivering an excellent customer experience when lodging a Home Claim - This role is the main point of contact for customers and to support their claims lodgement, manage the end-to-end claims process, liaise with external suppliers, often corresponding with home assessors and builders You will also determine the outcome of customers claims reviewing supplier reports and policy documentation.

Permanent Positions available now!

  • North Lakes location
  • 37.5 hours per week (Rotational roster)
  • Shift times may fall between the hours of 6am-6pm
  • Monday to Sunday with a requirement to work a Saturday or Sunday once every 2 weeks
  • Opportunities for growth within the company
  • Full training provided with follow up development

What experience you'll bring

We are looking for someone with the ability to work effectively across a diverse team and value others' unique views and opinions. You will be someone who has exceptional customer services skills and the ability to build strong relationships both internally and externally. This role will suit someone with previous experience in a previous insurance/banking/superannuation/claims/contact centre support role. Here are some key elements we are looking for:

  • Confidence to take responsibility for liability determination and claims acceptance
  • Excellent interpersonal skills
  • Strong written and verbal communication
  • Ability to manage time effectively, prioritise tasks and work under pressure
  • Experience with conflict resolution
  • Ability to effectively analyse and resolve problems
The Perks we offer to you
  • Location - This role is based at our North Lakes office - a convenient location close to local retail, restaurants and other amenities.
  • Employee discounts
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Extra leave - Enjoy additional leave days on us! You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Workplace giving - If you're passionate about a cause, then we are too - we offer workplace giving and we'll dollar match your donations to registered charities.
  • Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areasDevelopment opportunities - We're championing your development with internal programs and access to a wide range of online courses.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Annual celebrations - We value the work our employees do and want to celebrate as a team/company at the end of the year together!

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today!

Feel Free to reach out to Tayla Baillie on 0419 556 *** or email *************@Randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Refer code: 1362122. Randstad - The previous day - 2024-01-28 03:13

Randstad

North Lakes, QLD

Share jobs with friends

Related jobs

Home Claims Consultant

Home Claims Consultant

Auto & General

North Lakes, QLD

23 hours ago - seen

Senior Claims Consultant (00008499)

Auto & General

North Lakes, QLD

2 days ago - seen

Senior Claims Consultant Complex & Legal

Auto & General

North Lakes, QLD

2 days ago - seen

Senior Claims Consultant Settlements

Auto & General

North Lakes, QLD

3 days ago - seen

Senior Claims Consultant - Technical Motor Claims

Auto & General

North Lakes, QLD

3 days ago - seen

Motor Claims Consultant

Robert Walters

Fortitude Valley, QLD

4 days ago - seen

Motor Claims Consultant

Iag

Brisbane, QLD

a week ago - seen

Workers Compensation Claims Consultant

Marsh Insurance

Newstead, QLD

a week ago - seen

Home Claims Consultant

Auto & General

Kawana, QLD

a week ago - seen

Home Claims Consultant Kawana

Auto & General

Kawana, QLD

a week ago - seen

Administration & Claims Consultant

Stonewell Insurance Brokers

Miami, QLD

a week ago - seen

Property Claims Consultant

Iag

Brisbane, QLD

a week ago - seen

Claims Consultant - Fast Track

Arthur J. Gallagher & Co.

Brisbane, QLD

2 weeks ago - seen

Claims Consultant - Club Marine

Allianz

Coomera, QLD

2 weeks ago - seen

Claims Consultant - Fast Track

Gallagher Au

Brisbane, QLD

3 weeks ago - seen

Commercial Property Claims Consultant

Iag

Brisbane, QLD

3 weeks ago - seen

Commercial Property Claims Consultant

Gallagher Bassett

Brisbane, QLD

a month ago - seen

Senior Claims Consultant - Technical Motor Claims

Auto & General

Toowong, QLD

a month ago - seen