AddressHave meaningful impact as Consultant, Property Claims
Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?
YOUR ROLE
Working closely with internal and external stakeholders, you’ll manage complex claims end to end and effectively execute and maximise negotiated settlement opportunities.
You’ll be operating in a fast-paced environment with customers that are experiencing major life events. High level of communication, displaying empathy and the ability to be resilient is an absolute must. In return you’ll be part of an engaging team that make a difference.
This permanent full-time opportunity offers hybrid working conditions that support a mix of working from home and office.
Your IAG journey commences with a comprehensive 6 week office based training. With our offices located nationally you will have your choice of base location: Brisbane, Adelaide, Perth, Sydney or Melbourne City.
You’ll need to be available Monday to Friday from 8.30am to 5.00pm. This is a 37.5 hour a week rostered system between the hours of 8am and 8pm EST
Please note: To work from home, you’ll need high speed internet connection and a private home office set up.
ABOUT YOU
To be success you’ll demonstrate the following:
• Experience to effectively deal with customers and diffuse conflict situations
• Capability to work collaboratively and effectively in a fast-paced environment
• Strong written and verbal communication skills
• Ability to actively listen and problem solve effectively
• Good interpersonal skills with the ability to build and manage stakeholder relationships
• Tech-savvy and confident using multiple systems and platforms simultaneously
• Understanding and sound knowledge of claims management and settlement is advantageous
ABOUT US
At IAG you’re not just part of one brand, you’re part of a large purpose-led trans-Tasman group called IAG, dedicated to making your world a safer place.
IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments.
We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.
All this shows up in what we offer:
1. Grow your financial future with 13% superannuation as standard
2. Access up to 50% off personal insurance, including home and motor insurance
3. Flexibility through a program called MyFlex - supporting you to live life to the full
4. Welcome Back cash bonus when returning from parental leave
5. Partner discounts on every day and special occasion items
6. Carers and parents' hub and support
7. An AWEI Awarded business
8. Be part of a net zero business by 2050
We’re ready for you. Apply today.
