Home Claims Team Manager - 12-Month Contract

• 12-Month Fixed Term Contract
• Fully remote/work from home opportunity
• Open to candidates in NSW, VIC, QLD

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together. 

The purpose of the Home Claims Team Manager role is to minimise costs whilst delivering timely and quality service outcomes to our customers. The Home Claims Team Manager is responsible for the pro-active day to day management of the Home & Contents Claims Teams, ensuring that claims are handled productively in considering the cost, quality and timeliness components of claims whilst delivering excellent customer service. 

The Home Claims Team Manager must ensure that claims are processed in accordance with policy guidelines, delegated authorities, company procedures and industry laws and guidelines. Additionally, they will actively contribute to the success of the Claims Team and demonstrate behaviour consistent with the Hollard DNA to achieve operational targets, objectives and alignment to Organisational Strategy.

• Manage team to achieve department expense budgets, key performance indicators and financial performance targets and budgets.
• Communicate and maintain claims KPI’s, guidelines, recommend updates to process and procedure manuals.
• Constant tracking and monitoring of team performance, including the preparation of daily, weekly and monthly reports as required or agreed.
• Developing and leading staff through the consistent application of Leadership ABC’s and Hollard DNA – People Changing Insurance.

• Strong knowledge of Claims discipline, practices, and products.
• Strong technical insurance and policy interpretation skills.
• Ability to interpret company policies, guidelines, and procedures.
• Extensive experience in end-to-end claims management

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:

• professional and technical development opportunities
• paid parental and partner leave
• additional leave options, including 5 well-being days each year
• generous employee insurance discounts
• novated lease options
• corporate employee discounts from various retailers
• Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone. 

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. 

If you don’t meet all our expected criteria, we strongly encourage you to apply anyway! Our priority is to hire the most talented people we can from all walks of life even if not all our above boxes are ticked.

Please note that a full background check will be completed on the successful applicant.

NO AGENCIES. We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.