AddressStateCover Mutual is the only specialist provider of workers compensation, safety and wellbeing solutions tailored to the unique and evolving needs of NSW local government, with expertise honed over more than 20 years. They provide an integrated injury prevention and claims management service, working in partnership with 132 Members (NSW Local Government organisations) to help keep more than 37,000 workers safe, well and working.
As part of their ongoing commitment to serving Local Government in NSW, StateCover Mutual are planning to extend their regional presence by establishing a new claims team in Wagga Wagga.
As the Team Manager, you will be responsible for the day-to-day functioning of a team of Case Managers and Assistant Case Managers, oversee workflow management, deal with complex claims decisions involving stakeholder engagement, complaints handling, compliance with regulators and general office management.
Your duties and responsibilities will include –
- Leading a team of case managers and assistant case managers.
- Coach, guide and manage the performance of all team members, facilitating continuous improvement and individual development.
- Resolve disputes and escalations effectively.
- Build and maintain strong relationships with local government and allied health professionals.
- Working collaboratively across the business to make decisions and apply innovative strategies to achieve results.
- Monitoring to ensure compliance and performance targets are met.
- Co-ordinate local office management activities
Required Experience –
- Demonstrated leadership and people management.
- Sound decision making weighing up legal and medical principles.
- Leadership experience, ideally in workers compensation claims or within the insurance, allied health, or legal field.
- Effective negotiation and influencing.
- Drive to succeed and empower others.
- Superior customer service and communication skills dealing with complex claims and stakeholders.
- Coaching and mentoring team members.
- Strategic thinking and approach.
StateCover seeks to provide their people a career, not just a job. When you join StateCover, you'll have access to training and development opportunities, a wide range of benefits, reward and recognition programs, social club plus a very competitive salary package. They offer hybrid working arrangements, career progression and a chance to work with an inclusive, supportive team where you are set up to succeed.
Blake Oliver is the exclusive recruitment partner for this opportunity and we are not accepting applications from other agencies.
Please submit your resume online or should you have any questions please phone Karla Smith from Blake Oliver on 0416 968 *** or *****@blakeoliver.com.au
