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Form of workThe Realm Precinct is busier than ever, so we are searching for our next Superstar Reservations Agent, to join our rapidly expanding, innovative and award-winning Reservations Department.
About Doma Hotels
The award winning Doma Hotels, located on the footsteps of Parliament House, in the elegant suburb of Barton. The resort style ‘Realm Precinct’ consists of; Hotel Realm, Burbury Hotel & Apartments, Little National Hotel and Brassey Hotel. Offering diverse, high-quality accommodation, conferencing and numerous food and beverage outlets.
Doma Hotels has been developing and managing hotels in Canberra for over 30 years and today, Doma Hotels is one of Canberra’s largest independent hoteliers, leading the way in contemporary luxury. Our portfolio is recognised nationally from hotels, residential and commercial development, wellness, restaurants, day spas and more.
We are passionate about high performance living and wellness. We are not just a company; we are a community vested in each other’s success. We value humility and a team approach at every level of the company.
About the role
Working in a fun and lively environment, The Superstar Reservations Agent will work a Tuesday to Saturday Roster (shifts may vary between 8am to 7pm) providing direct customer service to guests and is responsible for managing the day-to-day operations within the reservations department. This includes processing reservations, coordinating reservations, and capturing sales from incoming calls. The role works closely with Sales and Front Office teams to ensure the utmost accuracy of reservation functions.
What you will bring
At Doma hotels, we constantly strive to find exceptional individuals who contribute to our team’s success. Your natural flare exudes passion and ambition. A guest-service expert, with a keen eye for detail, with ability to work effectively under pressure. Your communication skills will be first class and you'll adore interacting with our guests. Naturally, your previous experience within a luxury hospitality setting, will come highly regarded. As will the following:
- ability to process all reservation requests, changes and cancellations received by internal and external channels in a timely and friendly manner
- communicate relevant reservation information to all departments by utilising traces, alerts, VIP codes, comments and other Opera tools,
- ability to provide excellent guest- service experiences, ensuring reservations requests are communicated and followed up
- ensure thorough knowledge of all hotel facilities, rates, and promotions are maintained
- Understanding of IT applications: Opera, Micros and Microsoft products
Why you want to join our Team
At Doma Hotels our mission is to look after our people, who in turn, look after our guests. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.
Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.
If you are looking to broaden your experience and work with one of Canberra's leading hotel companies, join our Team today and apply now!
If you wish to know more about the role, including position description. Jump on our website Doma Hotels and contact Doma HR.
Doma Hotels is an equal opportunity employer committed to fostering a diverse and inclusive culture. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status, or disability. Accordingly, we encourage applications from people of diverse backgrounds, including First Nations People and those from culturally and linguistically diverse backgrounds.
These roles are available to applicants with full working rights in Australia.
Only successful candidates will be contacted for interview.
