Guest Service Agent

About Us

Frasers Hospitality is actively expanding its global presence in key gateway cities around the world including continued growth in Australia. Our portfolio is made up of unique, stylish and strategically located properties throughout Asia, Europe, the Middle East and India. Our current Australian portfolio includes Fraser Suites Sydney, Fraser Suites Perth, and Capri by Fraser in Brisbane.

Capri by Fraser Brisbane is the first of the Capri brand in Australia heralding the arrival of a new kind of residences. Centrally located in Brisbane CBD, our sustainable hotel comprises of 239 rooms, an indoor swimming pool, 24 hour gymnasium and elegant meeting room facilities!

Capri by Fraser Brisbane is currently seeking motivated and experienced Guest Service Agent to join our dynamic and professional team.

About You

Our team is committed to providing a fast, friendly, courteous and efficient service, to create a memorable experience for our guests.

We're seeking persons with minimum one year of work experience in a similar role within a hotel environment.  

The successful candidates need to possess the following attributes, experience and skills:

• A commitment to consistently delivering exceptional Guest Service including check-in and check-out experience, problem resolution and anticipating and actively meet the needs and expectations of guests
• The ability to work under pressure, multi-task and meet designated timeframes
• Excellent interpersonal and communication skills
• Impeccable presentation and grooming
• Capability to adhere to hotel policies and procedures 
• Competent in Word, Excel, Powerpoint software as well as hotel operation software.
• Knowledge of OH&S & hygiene
• A 'Can do' attitude and a high level of energy to assist other operational departments to ensure guest expectations are meet

We require full flexibility across seven days including morning and evening shifts.

What Next

This is an outstanding opportunity to develop your hospitality career within a dynamic and dedicated team of service professionals. In return for your commitment, we will provide fully laundered uniforms, fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts worldwide.

Applicants must be eligible to work in Australia and only applicants selected for interviews will be contacted.