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Salary- Premier aged care residence
- Exceptional working environment
- Staff recognition and awards
- Cash loyalty service awards
- Staff discount program
- Online and face-to-face training and development
- We support growth and are keen to grow our team from within
- Be part of a team in an engaging and respectful workplace
- This is a full time role Monday to Friday.
Bella Vista Gardens is a carefully considered modern residence that offers all of the comforts of home, in an elegant, architecturally designed and very personalised environment. It is an Extra Service facility and thereby provides additional ‘hotel’ type services and lifestyle extras, including higher standards of accommodation and increased activities, entertainment, and food choices.
ABOUT THE ROLE
The Hotel Services Coordinator is responsible for the clean and tidy presentation of Bella Vista Gardens, including ensuring suites and common areas are presented in the appropriate manner. The Hotel Services Coordinator will also be responsible for ensuring back of house areas (including utility rooms and cleaners stores) are stocked and well maintained. The Hotel Services Coordinator will undertake regular audits of the areas within Bella Vista Gardens to make certain all parts of Bella Vista Gardens are clean and impeccably presented.
We are looking for a person who will:
- Oversee and check the presentation of the residence to ensure the premium presentation standards expected by Cranbrook Care are met.
- Review the presentation and preparation of rooms for current and prospective residents.
- Oversee and motivate the outsourced cleaning team ensuring that they have completed their duties to a high standard and that their tasks lists each day are completed.
- Provide a communication link between management, the cleaning and property services team to support achievement of tasks associated with stock availability.
- Provide feedback on the cleaning service to the Residential Services and Relations Manager.
- Live the Cranbrook Care culture and work according to Cranbrook Care values.
You will most likely come from hotel or premium aged care background and be familiar delivering exceptional presentation of a 5 star standard.
You have a kind and compassionate nature with the ability to deal with sensitive issues in a professional, respectful and caring manner. You are an excellent communicator with second-to-none customer service skills. If you love working with people, are a quick learner, and pride yourself on getting things done right the first time, then this role is for you!
To succeed in this role, you will need the following experience and attributes:
Experience
- 2 years+ experience working in a 5 star hotel or premium service workplace
- 2 years + experience in directing and training staff in cleaning services
- Experience in communicating effectively with residents, staff, family members and other stakeholders to achieve positive outcomes
- Good interpersonal and communication skills
- Responsible approach to work procedures
- High attention to detail
- Client service focus - Commitment to delivering an exceptional level of presentation
- Initiative
- Ability to work under limited supervision, follow procedures and complete set tasks to an appropriate quality standard
- Time management skills
Cranbrook Care aims to be the premier provider of quality residences, care and lifestyle services.
In meeting our vision, we strive for exceptional wellbeing for our residents, physical and emotional security and excellence in both our built environment and our service.
We are also dedicated to ensuring our staff work in an engaging and respectful workplace that supports growth and learning.
We believe that our residents deserve the best and we are constantly striving to provide the highest service excellence to them and their families.
We are also dedicated to ensuring our staff work in an engaging and respectful workplace that supports growth and learning.
HOW TO APPLY
Please complete the requested work history & education information on the application page (you are welcome to include any certificates or licences in the education section) and we will be in touch!
If you meet the above criteria and would like to be part of a team where everyone works together to fulfill our vision, we want to hear from you!
APPLY NOW!
Applicants must supply a current National Police Certificate or be willing to complete a criminal history check before offer of employment.
No recruitment agencies please.
