AddressCustomer Service Officer (Housing Services Liaison Personnel)
Bric Housing
Brisbane QLD
• SCHCADS Level 3 + 11% Super
• Salary packing ($15,900 tax free plus $2,650 tax free that can be used for holiday accommodation or meals/entertainment)
• + 5 Extra Leave Days for Work Life Balance
Full Time/Part time/Job Share opportunities
Are you someone who has experience in Human Services?
Would you like a new challenge or a sea change?
Bric Housing is looking for candidates who are energetic, adaptable, compassionate and want to have a positive impact in helping people to have a home, a life and future.
About Bric Housing
Bric Housing is a non-profit community housing organisation that provides secure and affordable homes for people in our community facing disadvantage. Our vision is much bigger than providing a house for our tenants but offering a home, a place they can build their life and see all the possibilities of their future.
At present we manage over 950 tenancies across the inner and outer northern suburbs of Brisbane, as well as Redcliffe and Caboolture delivering Customer Service and Tenancy Management and Asset Services.
About the role
As the Customer Service Officer, you will be responsible for the delivery of first-class customer service, managing enquiries received through various communication channels. Seeking to achieve first time resolution for customer enquiries and tasks linked to provision of information, offer advice on tenancy matters, and facilitate requests for maintenance and asset management services.
Managing services areas such rent and non-rent debt including rent payments, rent reviews, responsive repairs, housing, and asset administration supports.
With your positive attitude and customer centric approach, you will effectively manage enquiries that support Bric in driving our obligations as a Community Housing Provider and help our customers to sustain their tenancy successfully.
About You
You will have experience within the human services sector, managing complex situations, have a resilient and ‘can do’ approach, with a flair for great customer service. You are comfortable working with people from all cultures and backgrounds, including varying socio-economic statuses and lifestyle choices. Your customer centric approach and acquired skills and experience allow you to build rapport and trust with the customer whilst also being able to effectively resolve any customer complaints or conflict as they arise. You also possess the following attributes and skills that will allow you to thrive in this role.
• Empathetic
• Excellent communicator both verbally and written.
• Experienced in problem solving and critical thinking skills, enabling you to make required decisions.
• Experienced in conflict resolution and de-escalation techniques.
• Active Listener
• Conscientious
• Great time management skills with good attention to detail and ability to prioritise.
• Passion for continual learning and growth.
You will also have:
• 2+ years’ experience in a customer service role or human services sector.
• Experience in the community services sector (desirable).
*It is a requirement of this position that applicants who apply must have, or be willing to apply for, a valid National Police Check.
Why work for Bric
Here at Bric, we know the importance of ensuring a positive workplace culture, where teams and individuals thrive. We work hard to provide an engaging experience for our team, and to recognise and celebrate our employees for the wonderful work they do.
We value Learning and development, so we invest in providing both professional and personal learning opportunities for our employees, as well as tools to support employee health and wellbeing.
How do we do this:
• Bric Awards: Employee Recognition Awards Program
• Bric Social Committee: Planned informal get togethers & activities to foster team cohesiveness.
• People Surveys: to ensure continuous improvement across the team.
• An Employee Assistance Program offered through Benestar- to support our teams overall wellbeing.
• Bric’s Learning & Wellbeing Online Hub hosted via go1.
• Bric has Membership with AHI (Australasian Housing Institute)- offering housing specific training to further enhance our team’s knowledge and skills.
• Work Life Balance Days- Qualifying Bric Employees get access to 5 Work Life Balance days per financial year. Use these to recharge and relax or simply attend to any other wellbeing activity that benefits your overall health.
As a non-for-profit Bric employee’s get access to Salary Packaging benefits which increase your take home pay. This includes $15,900 of your salary tax free every year, plus $2,650 tax-free that can be used for holiday accommodation or meals/entertainment. For more information see Advantage Salary Packaging (salary.com.au)
How to apply
If this role has piqued your interest and you think you may be the perfect fit for this role, we want to hear from you! Submit your resume along with a cover letter that displays your relevant experience and the skills and attributes we are seeking. (No more than 2 pages).
Oh, and Sneaky tip; email your application to *******@bric.org.au this will fast track your application. Feel free to use this email to ask any questions, or to request a copy of the full Position Description.
Applications close at 5pm Friday 28th June
