Address- Answering a broad range of HR and payroll queries from managers and employees via phone, chat function, service request, email to shared inbox
- First point of contact for a broad range of HR requests and enquiries
- Evaluates and responds to employee and manager enquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools.
- Conduct research to triage and problem solve complex requests.
- Provide high quality customer service and identify opportunities for continuous improvement.
- Follow HR Operations key performance indicators and contribute to the ongoing development and improvement of HR operations procedures
- Assist with relevant policy/ procedure / agreement / entitlements
You will have:
- Demonstrated experience in a similar position, minimum of 1 to 2 years of experience
- Knowledge of HR functions in a HR role or customer service role
- Knowledge of Workday and Kronos (preferred) or other HR system (mandatory).
- Outstanding organizational and time-management abilities
- Excellent communication and interpersonal skills
- Problem-solving and decision-making aptitude
- Strong ethics and reliability
- Degree in Human Resources or similar
- Ability to systematically think through a problem
Apply!
If you think this could be the role for you then please apply now! Please send us a cover letter AND a detailed resume in WORD format (PDFs can be corrupted / not processed).
Or, if you have any questions, please contact Deborah or Cathy on 03 9040 1***.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
