HR Operations Senior Specialist

Light & Wonder is the leading cross-platform global game company singularly focused on creating games that players love to play wherever they love to play them, be that land-based casino, online, or on mobile. Headquartered in Las Vegas, Nevada with 5,000 employees across six continents, we create content, hardware, and systems that connect iconic titles across any place or channel. By turning games into expansive entertainment, Light & Wonder keeps thrilling players with characters and stories they cannot get enough of. 

Position Summary 

This is an exciting and varied role for an HR professional looking to gain experience in an APAC Shared Service Center with a special focus on Creators in ANZ. The successful Senior Specialist will play a vital role in providing a first-class service to our wonderful Creators and responding to their queries within the required SLAs. This is an exciting varied and fast paced and high-volume role offering a wide variety of exposure within the PC remit that would suit a creative, enthusiastic, and collaborative high achiever. The right candidate will build key relationships and be an advocate for continuous improvement within the team, actively embracing changes and taking ownership of complex inquiries.  

• The People Service Center in APAC is an exciting new team that has been curated to provide excellent customer service to over 2000 employees across 8 different countries. 

• The People Service Center manages and implements HR processes, policies and practices across the region as well as maintaining employee data in the Workday HRIS. 

• This role reports into the Senior Manager over the APAC Region  

Essential Job Functions:  

• Provide expertise in specific areas of HR and serve as the internal escalation point to guide fellow shared service team members resources towards issue resolution. 

• Manage one or multiple operational business processes and provide subject matter expertise in various areas of HR and related systems (i.e.. TA Operations, Benefits Administration, Compensation Administration, Payroll Support, Leave Management, Workday, Reporting, etc.)  

• Partner closely with CoEs to understand business expectations and specifics around policies, procedures, then trains peers  

• Resolve internal customer problems by researching issues (internally and externally) and taking additional steps, as required, while providing excellent customer service. 

• Maintain working knowledge of company policies to provide guidance to employees and managers while ensuring compliance and consistency. 

• Deliver an effective recruitment and onboarding process post offer stage, including ensuring the completion of background checks, preparing contracts of employment, and liaising with relevant internal stakeholders. 

• Drive special projects, process innovation, and technical enhancements 

• Overseeing all stages of the pre-start candidate journey and positively impacting the process from offer to start date 

• Conduct regular audits to ensure the entire team is compliant with legal and regulatory requirements  

• Assist with other departmental initiatives and projects as assigned. 

Experience, Education & Qualifications: 

• Experience working in a PC team within a fast-paced environment. 

• Bachelor’s degree in Human Resources, Business Administration or related field.  Equivalent experience or qualification may be considered in lieu of degree 

• Tertiary qualifications in Human Resources (highly regarded). 

• Exceptional organisational & administration skills, including the ability to prioritise and meet deadlines. 

• Strong communicator with excellent written and oral communication skills. 

• Experience developing processes in accordance with local employment legislation and practices (specifically familiarity with the Fair Work Act and other employment-related regulations.) 

• Ability to produce accurate reports and translate data 

• Intermediate MS Office skills. 

• You must meet the legal requirements to live & work in Australia  

• Proven Workday technical acumen and transactional ownership 

• Autonomous issue resolution 

• Strong stakeholder and creator management  

Key Competencies: 

• Communicator: The ability to influence and persuade others, especially in situations that require diplomacy and tact. 

• Collaboration & Influence: Proactive cross-functional partnerships to work effectively with peers and partners throughout the whole organization. 

• Cultural Competency: The ability to lead through seeking diversity, fostering inclusion, and a passion to develop every single individual. 

• Results Orientation: A commitment to demonstrably improving team metrics. A positive, flexible, and proactive, hands-on with can-do approach. 

• Attitude: Team player with a positive attitude. 

• Multi-Tasking: Ability to multitask and prioritize in a fast-paced environment. 

• Flexibility: Willingness to learn and adapt to new processes, policies, and priorities. 

• Problem Solve and initiative: Strong problem-solving skills and ability to think critically and creatively. 

• Discretion: Maintaining confidentiality and ethical conduct in handling sensitive HR information. 

• Escalation: Knowling when to elevate queries to CoEs (Tier 3) support after exhausting all options in a timely manner 

Why Join Us? 

• Exceptional Talent: Join forces with some of the brightest minds in the industry and unleash your full potential. 

• Global Impact: Be part of a truly global team and make your mark on the gaming landscape worldwide. 

• Innovative Culture: Innovation is in our DNA. Join a team that thrives on pushing boundaries, embracing new technologies, and redefining what's possible in gaming. 

• Endless Opportunities: Whether you're a seasoned industry professional or just starting your career, Light & Wonder offers endless opportunities for growth, development, and advancement. With a wide range of roles and career paths available, the possibilities are limitless. 

• Positive Impact: Beyond creating unforgettable gaming experiences, Light & Wonder is committed to making a positive impact on the world. Join us in supporting charitable initiatives, promoting diversity and inclusion, and giving back to the communities where we live and work. 

• Passionate Community: Join a community of passionate gamers and industry professionals who share your love for gaming and commitment to excellence. 

Want to know what else you get? 

• Competitive salary and benefits package 

• Flexible working arrangements 

• Company paid parental leave 

• Free onsite Gym in our impressive offices in Silverwater with plenty of onsite parking 

• Access to Linkedin learning suite 

• Novated car leasing 

• Rewards & Recognition Program 

• Employee wellness programs 

• Company-sponsored events and activities 

Join Us Today! 

If you're ready to take your career to the next level and be part of a team that's shaping the future of gaming, we want to hear from you! Explore our current openings and apply now to join the game-changing team at Light and Wonder. 

Light and Wonder is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, or background. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.