Hub Intake Manager

Brisbane Youth Service

Since 1977, Brisbane Youth Service (BYS) has worked to create new futures for vulnerable young people at risk of homelessness aged 12-25 years and their children.

This position leads a team of youth workers responsible for intake, assessment, crisis/ brief intervention and planned support for young people presenting for assistance at the Fortitude Valley Hub. This role oversees the delivery of phone triage, centre based and mobile support services, and assertive outreach.

Employment Type & Hours

Full-time | 76 hours per fortnight

Conditions

Level 6 - Social, Community, Home Care & Disabilities Services [SCHADS] Award 2010

• Generous salary packaging benefits with flexible work arrangements available
• 5.5 weeks annual leave per annum [pro-rata]
• Great team culture – incl. national Voice Project's 2022 Best Workplace Winner!

Selection Criteria

1. Understanding of and commitment to BYS vision, objectives and practice framework
2. Demonstrated high level skills in assessment, crisis and brief intervention, and case management support with vulnerable young people
3. Highly developed critical thinking, problem solving and risk management skills and the demonstrated application of these in a frontline service delivery setting
4. Demonstrated ability to lead, inspire and effectively manage a team of professional staff
5. Demonstrated ability to plan, implement, monitor and evaluate programs and service responses with a focus on continuous improvement
6. Highly developed communication and interpersonal skills with a demonstrated ability to build effective partnerships and networks, and negotiate and influence internal and external stakeholders
7. 7Demonstrated ability to prioritise and meet deadlines and effectively manage contracts, reporting, and budget

Education, Qualifications, Requirements [Mandatory]

• A tertiary qualification in Social Work, Human Services, Social Science, Psychology or similar
• Current Queensland driver’s license
• Working with Children Suitability Positive Notice (Blue Card)
• Three relevant referees, including current or most recent manager

Skills & Experience

• Previous management experience in the not for profit sector
• Experience providing frontline services in a highly paced environment
• Experience in delivering programs and services to vulnerable young people
• Experience in developing networks and collaborative relationships with external provider

Personal Attributes

• An ability to lead and motivate and contribute in a positive way to the health of an organisation
• Ability to work independently exercising a high degree of initiative, judgement and decision making
• Strong analytical skills
• Personal drive and integrity
• Consultative and collaborative working attitude
• Commitment to a learning culture and ongoing professional development

Leadership

• Lead a team of youth workers to provide intake, assessment, crisis and brief intervention and planned support for vulnerable young people and their accompanying children
• Lead the delivery of specialist homelessness services for young people in accordance with the relevant program guidelines and service standards
• Lead and develop a positive team culture and practice approach
• Participate effectively as part of the BYS management team

Service Delivery

• Oversee the delivery of both centre based and mobile/outreach services for vulnerable young people to access immediate and/or ongoing brief support
• Utilise the Queensland Homelessness Information Platform (QHIP) to manage assessment of needs, referrals and housing allocations across the homelessness service system
• Ensure the delivery of quality services to young people by monitoring and reviewing support plans and the alignment of interventions with the BYS practice framework
• Identify, mitigate and monitor risks in the delivery of services to young people
• Manage critical incident responses to ensure the safety of young people, staff and the community
• Contribute to the development of organisational policies and procedures and ensure compliance with relevant service standards
• Ensure funded programs deliver agreed outcomes in accordance with service agreements an dmanage reportin requirements
• Maintain a current knowledge of trends, policies and good practice in the provision of services to young people
• Contribute to and participate in program evaluation activities and utilise learnings to continuously adapt and improve service responses for young people
• Identify opportunities for service growth and contribute to the development of service models and funding submissions
• Participate in and represent the organisation in relevant networks, forums etc.
• Develop and maintain collaborative relationships with internal and external stakeholders and services
• Transport groups and individuals to appointments, meetings, and any other activities as required
• Undertake other tasks as required

People, Safety, Culture

• Manage the recruitment, induction, development and performance of staff with a focus on growing individual’s knowledge, skills and professional practice
• Contribute to a culture of respect, optimism, accountability and resilience in line with organisational values
• Participate and in provide supervision, team meetings and performance reviews
• Identify and participate in training and professional development opportunities
• Where agreed with the Manager, supervise students, project staff and volunteers
• Protect and promote the rights of children and young people, including making decisions compatible with the Human Rights Act 2019; and responding to and reporting suspicions and disclosures of abuse or harm
• Ensure a healthy and safe workplace for all by adhering to BYS Work Health and Safety Policy, Procedures and Practices

Administration

• Undertake all administrative functions relating to the role in accordance with relevant policies and procedures
• Submit timesheets and leave requests accurately and on time on a fortnightly basis, in accordance with relevant legislation and organisational policy and procedure
• Prepare reports as required

Don’t meet all the Criteria?

At BYS, we actively promote diversity and inclusion and provide a supportive team environment for everyone. We do not discriminate on the basis of ethnicity, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or marital status.

Research shows that women and people from Aboriginal and/or Torres Strait Islander backgrounds are less likely to apply for a position until they meet 100% of the criteria. So if you don’t have all the qualifications or experience required for the role, please consider applying for a position with us anyway. We encourage applications from minorities and are committed to our workforce reflecting the diversity of the young people that we support.

• 30% of the young people we support are Aboriginal and/or Torres Strait Islander
• Almost 1 in 4 identify as LGBTIQAP+
• 11% are culturally and linguistically diverse

Interviews may take place progressively for successfully shortlisted applicants with an immediate start available. Closing: 9.00 am, 19 January 2024.

Please visit our website for more information about working with BYS: https://brisyouth.org/

We look forward to hearing from you!