About the company: A growing HVAC contractor in North West Sydney, who have recently secured multiple service and maintnenace contracts, are looking to hire a HVAC Service Manager to conbitune the growht of their Service divisionPosition Overview: As a HVAC Service Manager, you'll be responsible for overseeing the service department and ensuring that all customer inquiries, concerns, and requests are handled promptly and professionally. You'll lead a team of service specilalists, coordinating their efforts to meet and exceed customer expectations. Additionally, you'll endeavour to streamline processes, improve efficiency, and enhance the overall customer experience.Key Responsibilities:
- Manage and oversee the daily operations of the HVAC service and maintenance department, including scheduling, dispatching, and job assignment.
- Lead and mentor a team of HVAC technicians, providing training, guidance, and support as needed.
- Coordinate with customers to schedule service appointments, estimate project costs, and address any concerns or questions.
- Ensure that all service and maintenance work is completed safely, efficiently, and in compliance with industry regulations and company policies.
- Develop and implement preventive maintenance programs to extend the lifespan of HVAC systems and minimize downtime.
- Maintain accurate records of service calls, work orders, and inventory levels, and prepare reports for management as needed.
- Minimum of 5 years of experience in HVAC service and maintenance, with at least 2 years in a supervisory or managerial role.
- Strong technical knowledge of HVAC systems, including installation, troubleshooting, and repair techniques.
- Excellent leadership and communication skills, with the ability to motivate and inspire team members.
- Proficiency in HVAC software and diagnostic tools, with the ability to analyze data and make informed decisions.
- Customer-focused mindset, with a commitment to delivering high-quality service and exceeding customer expectations.
- Valid HVAC technician license or certification
- Compepotive salalry ranigng from $120 -$150k plsu super depending on experience
- Fully miantnaine docmpany vehicle with fuel card and toll tag
- Strong support network from Senior Management to assist with your developmen tin the role
- Positive and collaborative work environment with a focus on teamwork and employee satisfaction.