Address
Form of workYour New Role
Due to growth in our technical department and business, we have a new position available for a Mechanical Engineering Technician with skills and experience in:
- Hydraulic system diagnostics and troubleshooting
- Automotive electric/electronic diagnostics and troubleshooting
The primarily workshop-based position joins our passionate and dynamic team supporting our rapidly expanding customer base throughout Australia to support our customers, the end-users of our range of viticulture equipment to ensure that the user experience is 100% positive, to respond to customers needing information and/or support in a timely and pleasant manner and to build the company's reputation for premium customer service.
About us
For almost 50 years, our family-owned business has been supporting Australasian growers with cutting-edge viticulture and horticulture equipment that we design and build ourselves or import from Europe
Based in Monarto South in South Australia, we work closely with dealers and resellers across the country to help make our customers’ operations easier, safer, more efficient and more profitable with the best possible equipment.
We’re all about great relationships, local care, and reliable machinery. That’s why we call ourselves a partner in growth.
Making all of this happen is our talented, passionate team of people who live and breathe our vision as ‘Caring Magicians’. And we’re looking for our next magic maker!
About you
You’re results-driven, big on customer service, and can think outside the box to solve problems while working with primary producers who produce top-of-class produce for the world and require our market-leading mechanised equipment to ensure they can do what they do best.
These skills, together with your passion and resilient nature, will see you working with our specialised & innovative Viticulture & Horticulture equipment solutions as part of our technical team supporting our Customers and dealers across Australia
Specific duties and responsibilities of this role include:
- Assembling new equipment & run up operations
- Pre-delivery inspections and testing
- Delivery & installation of equipment with end-users
- Support and technical training with dealer network and/or end-users
- After-sales support for end-users including operator training and assistance
- Diagnostics and troubleshooting to resolve technical issues
- Timely and accurate job recording and reporting
Bonus Points for experience with vineyard & horticultural equipment such as harvesters, vine sprayers and other equipment an advantage but not essential.
Opportunity to work on award-winning innovative equipment and to contribute to ongoing R&D projects
Ideal applicant will:
- Hold clean driver's license for both car and ideally forklift
- Be able to demonstrate a passion for customer service and 'can-do' attitude
- Be self-managed and able to work unsupervised
- Be responsible and accountable for providing solutions and caring for customer needs
- Be computer literate and an excellent communicator both verbal and written
Position includes mobile phone along with any equipment and tools needed for the role.
The position reports directly to the Workshop & Technical Manager
