AddressDepartment Overview:
The AMTA Aftersales Team is responsible for the management and delivery of all Aftersales activity within North and South America in collaboration with our Retail Network. This includes delivering on Customer experience, AML strategic and operational business plan objectives as well as supporting network profitability
Job Purpose:
The candidate will be required to Maintain, Service and Diagnose Faults with Customer Vehicles, at AML and customer and 3rd party sites.
Key Duties and Responsibilities:
- PDI of Hypercars
- Customer handovers & technical briefings
- Fault-diagnosis and rectification, generally on customer site.
- Record issues and feed them with possible solutions to Engineering
- Record keeping & documentation
- Lead small teams of peers whilst on customer site.
- Shake down drives of high-performance vehicles (post repair performance testing)
- Vehicle service and repair.
- Vehicle track preparation.
- Vehicle set-up.
- Vehicle build.
- Strip inspect and measure components for tolerance measurements.
- Fabrication of components.
- HV component assembly and operation (training provided).
- Hydraulic system assembly, bleeding and operation (training provided).
- Liaise with system and development engineers, 3rd parties, dealers, customer representatives regarding possible issues identified
Qualifications and Experience:
- Development or Motorsport experience
- Ability to perform detailed inspection
- Failure investigations and problem solving
- Working across functional teams effectively
- Positive, can do attitude is a must
- CAD and Microsoft office
- Prioritize multiple tasks on a day-to-day level.
- Must be flexible and able to communicate at all levels.
- Willingness to achieve targets.
- Mechanical Engineering qualification level 3, extensive motorsport experience, or relevant equivalent experience
- Level 3 driving permit
Behaviours:
- Strong technical skills and understanding and application of engineering fundamentals
- Creative thinking and problem-solving
- Strong teamworking skills are required to ensure effective communication and collaboration across functional teams
- Ability to ensure the highest standard of workmanship is maintained from yourself and your crew
- Being pro-active in promoting a positive image for the company
- Ability to positively influence high net worth customers, under sometimes difficult conditions, potentially
Salary: 90K-$110K
Belong at Aston Martin
We understand that the incredible beauty, craft and art that defines an Aston Martin comes from the inclusion of our amazing people.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. We celebrate diversity and are seeking applicants who can bring something different. Please speak to us if there is anything you need to support making an application with us.
