AddressWe are looking for a dynamic and highly driven Manager to guide a team of dedicated in-house IT team providing level 1 and 2 support for a range of hardware, operating systems.
The Role
The purpose of the ICT Operations Manager is to lead the delivery of IT services and coordinate IT support and project implementation functions across the service desk, infrastructure, business intelligence, and security areas.
You will work closely with business leaders and IT teams to define, develop and deploy IT Systems to achieve business goals, based on agreed priorities. Ensure that the IT Infrastructure and user management supports are secure and support operational requirements.
As the ICT Operations Manager, you are responsible for providing strong and effective values-based leadership to a team of professionals, fostering a culture of accountability, ownership, and continuous improvement.
See attached position description for full details, before applying to ensure the role is right for you.
What you need to bring
Essential
- Valid Department of Human Services (DHS) Working with Children Check
- Valid NDIS Worker Check (NDISWC).
- Minimum of 5 years of expertise in IT management of infrastructure
- Substantial experience in the management of IT operations, technology, people, processes, and information
- Project management experience delivering infrastructure from selection or design to implementation
- Demonstrates a thorough knowledge of the common policy and procedural requirements for the effective operation of an IT support function including:
- Incident Management
- Problem Management
- Asset Management
- IT Change Management
- Demonstrated problem-solving experience
- Demonstrated sound interpersonal, written, and oral communication skills as well as a commitment to providing excellent customer service
- Some work outside of standard hours may be required
- Ability to take on-call responsibilities when required
- Current driver’s license and willingness to drive in the course of work
Desirable
- Relevant Information Technology qualifications or MBA
- Management experience in a non-government setting
- ITIL Intermediate Certification
If you currently do not hold the required screening clearances at time of application, then Centacare will provide you with the appropriate information on how to apply during the recruitment process.
What's in it for you
- Full-time, ongoing role in a reputable organisation
- Competitive pay rates
- Generous salary packaging to help increase your take home pay
- Meal and entertainment card option available
- Collegial and friendly work environment
- Opportunities to experience a wide variety of interesting work
- Ongoing training and development opportunities
- Access to our Employee Assistance Program (EAP)
- 6 weeks' parental leave for primary carers and 2 weeks' for secondary carers
- Study leave for ongoing employees
- Private Health Insurance discount
Who we are
Each year, we support more than 30,000 people through community services in metropolitan and regional South Australia, operating within a strong ethical framework. We are client focused and provide support regardless of race, economic circumstance, sexual orientation, gender identity, religious belief or ethnic background. Centacare is a Child Safe, Quality Accredited Organisation and is a registered NDIS provider. We value the uniqueness of individuals, we consult, collaborate and operate with integrity and professionalism. Centacare is committed to cultivating a harmonious workplace free from harassment and discrimination. Equal opportunity principles align with our mission, vision and values. We believe that treating our workers fairly has a positive impact on our clients and maintains our reputation as a great place to work.
To learn more about us, click on the video Centacare Catholic Family Services - Our Story
How to Apply
Please submit your resume and cover letter (as one document) outlining how you meet the requirements of this role as outlined in the position description. To access the position description or submit your application click on the Apply button.
For a confidential discussion about this opportunity please contact Liam Connelly, Director - Corporate and Business Operations, on 08 8215 6***.
Applicants are encouraged to apply as soon as possible; applications will be shortlisted as received and the job advertisement may close without notice.
Applicants from Aboriginal and Torres Strait Islander backgrounds are strongly encouraged to apply.
With respect, no agencies please.
