Address The Business GenusPlus Group (ASX:GNP) is an end to end service provider for essential power and telecommunications infrastructure. We provide an integrated service delivered through four key complementary businesses to our clients in the resources, power, utilities, and telecommunications sectors across Australia. GenusPlus Group consists of several entities that are supported through our agile and collaborative group services.
The Candidate GenuPlus Group are seeking an experienced and motivated ICT Senior Helpdesk Engineer to join their team in Belmont. Reporting functionally to the Group General Manager – IT, the ICT Senior Helpdesk Engineer’s purpose is to assist in maintaining the Group’s various IT Systems, to provide IT Project Support and to provide technical support services to our staff across multiple business entities. Primary responsibilities will include but are not limited to:
Provide IT support to assist the day-to-day running of the business Install, configure, repair, and replace end-user computer hardware Provide Office365 software support Assist when required with IT Projects and Initiatives Monitor and maintain computer systems and networks Respond in a timely manner to service issues and requests Essential Skills / Qualifications Qualifications and experience with providing IT Technical Support and Systems Development Office365 and Microsoft Azure Incident Response, Support and Management Office365 / Active Directory User Account Management Network Configuration and Support Laptop/Desktop Configuration, Deployment and Support Thorough knowledge and hands on experience with IT systems, software packages and network activities. Strong attention to detail and outstanding customer service skills Advanced analytical thinking and problem-solving skills Strong initiative and the ability to work independently Desirable Skills Experience with working in a similar sized organisation 5 years+ experience within a similar customer service and support role The Benefits Fantastic opportunity to join a growing ASX listed Company Working with a friendly, diverse and supportive team Access to our Employee Assistance Program for you and your family A great opportunity for career progression We are an inclusive and diverse workplace and strongly encourage females, Aboriginal and Torres Strait Islander people and people with diverse backgrounds to apply. If after reviewing this advertisement you feel you are a good fit for the role and meet the listed criteria, please select APPLY. Please ensure you attach a cover letter outlining your previous experience and suitability. *Please note that due to high volumes of applications only those shortlisted will be contacted.
