AddressDMAW Lawyers is a dedicated and dynamic team of professionals committed to delivering outstanding commercial legal services to South Australia’s best businesses.
We are seeking an experienced ICT Support Officer to provide technical support and assistance to our staff. The successful candidate will be responsible for troubleshooting and resolving hardware and software issues, maintaining IT systems, and ensuring the smooth operation of our infrastructure.
Reporting to the CEO, this position is the first point of contact for IT support requests from staff, providing general IT assistance and application support across a range of systems. In addition, this independent role will engage with and escalate to third-party service providers as necessary.
Responsibilities:
- Provide technical support and assistance to staff on hardware and software issues;
- Troubleshoot and resolve IT related problems, including connectivity, software updates and hardware issues;
- Ensure the security and integrity of data and systems by implementing appropriate security measures;
- Develop and maintain documentation; and
- Keep up-to-date with emerging technologies and trends, and make recommendations for improvements/enhancements across the firm.
Qualifications and skills:
- Bachelor's degree in Computer Science, Information Technology or related field;
- Prior experience providing IT support;
- Knowledge of hardware and software, including operating systems, networking protocols and security measures;
- Ability to work well independently;
- Excellent problem solving skills; and
- Ability to prioritise competing demands.
The successful candidate will be an effective communicator who can present technical information to both technical and non-technical users and will have experience taking ownership of and resolving IT related issues. A customer service focus, sense of urgency, proactive nature and a logical approach to problem solving are essential.
Prior experience working with office365, active directory and assisting with server updates will be highly regarded.
With an active social club and a staff-led charity program, DMAW Lawyers is a business in which you will be encouraged to thrive.
