AddressPosition Details
- Continuing | Full-Time
- Higher Education Officer 4 | $69,919 - $75,409 p.a.
- Location: Bedford Park / Kaurna Country
- View Position Description
Acknowledgement of Country:
At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
About Property, Facilities and Development
The Property, Facilities and Development (PFD) team works across all of Flinders' places, spaces, and physical infrastructure. Working to four key areas: Strategic Planning and Sustainability; Capital Development; Customer and Site Services; and Strategic Projects, we are responsible for the planning, development, capital delivery, management, and maintenance of university spaces to ensure they are fit for purpose and support Flinders to deliver its strategic objectives.
The Facilities Team is responsible for delivering facility operations across the University to support the health, wellbeing, and physical safety of Flinders University students, staff, and visitors. This includes at our Flinders Living Precinct which accommodates over 500 students living on campus at University Hall and Deirdre Jordan Village.
About the Role
The Customer Support Officer is responsible for providing a seamless customer experience for a range of internal and external stakeholders electronically, over the telephone, and face to face across Flinders University. The Customer Support Officer will undertake a range of administrative activities to support the delivery of services and participate in the ongoing development of customer service standards.
This role provides a fantastic opportunity to learn and develop on the job, expand your problem-solving and organisational skills while working collaboratively within the Customer Service team.
Some of the key responsibilities include:
- Providing a quality first point of contact for customers with enquiries, queries or requests, relating to parking, transport, cleaning or anything else relating to Property, Facilities and Development.
- Following up and compassionately dealing with complaints to ensure positive outcomes.
- Participating in the ongoing development and refinement of customer service standards, strategies and systems to facilitate continuous improvement and best practice in customer service delivery.
About You
To be successful in this role, you will be a reliable and adaptable team player who has a can-do attitude. You will have excellent interpersonal and communication skills, allowing you to provide engaging support and create positive outcomes to enquiries. You will approach work productively and cooperatively, be a problem-solver and look to grow and improve service standards, strategies and systems within the Customer Service Team.
As the Customer Service Officer, you will also demonstrate:
- Excellent organisational and administrative skills including demonstrated ability to prioritise tasks, work well under pressure, attention to detail and an ability to meet deadlines.
- Willingness to learn new skills and to approach daily tasks enthusiastically, particularly when interacting with others.
- Ability to apply good listening and interpreting skills inclusive of customer needs.
The filling of this position is intended to constitute a special/equal opportunity measure under section 8 (1) of the Racial Discrimination Act 1975 (Cth) and s57 of the Anti-Discrimination Act 1995 (NT). The position is therefore only open to Aboriginal or Torres Strait Islander applicants.
Life at Flinders
We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.
Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?
- 17% Superannuation + salary packaging options
- Flexible working arrangements
- Wide range of professional development activities and services
- We embrace diversity and promote equity and inclusion for all students and staff
- Vibrant campus life and amenities including on campus health care services, gymand childcare centre (Bedford Park, South Australia).
Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.
Prescribed Conditions for Employment
- A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.
- Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy
- SA Identified Positions: The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and section 65 of the Equal Opportunity Act 1984 (SA). The position is therefore only open to Aboriginal or Torres Strait Islander people. The successful candidate will be required to provide Confirmation of Aboriginal and/or Torres Strait Islander descent.
How to Apply and Information
- To apply online, please visit the Jobs@Flinders website via the job portal: JR0000010964 Customer Support Officer (Indigenous Identified)
- You are required to submit Suitability Statement of no more than 2 pages, addressing the below four Key Position Capabilities of the position description.
- Effective interpersonal, written and oral communication skills including: cross cultural skills; an excellent telephone manner; demonstrated customer service experience and an ability to communicate positively with staff, students and members of the public.
- Excellent organisational and administrative skills including demonstrated ability to prioritise tasks, work well under pressure, attention to detail and an ability to meet deadlines.
- Willingness to learn new skills and to approach daily tasks enthusiastically, particularly when interacting with others.
- Completion of a certificate level qualification with relevant work-related experience or an equivalent combination of relevant experience and/or education/training.
- For more information regarding this position, please contact Sarah Dehey.
- Please see here for our Reconciliation Action Plan
- Please see here for our Indigenous Workforce Strategy
Applications to be submitted before 10:00 pm (ACDT) Wednesday, 3 July 2024.
Please note, late applications and applications sent via agencies will not be accepted.
At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
