IELTS Invigilator (Albury-Wodonga)

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To ensure the fair and proper conduct of testing in accordance with IELTS rules and regulations, and in an environment that enables a participant to perform at their best. Also provide administrative and basic technical support to the Chief Invigilator and Test Center, Manager ensuring compliance with the established guidelines of test operation.

This is a casual position to support IELTS testing at Albury-Wodonga, NSW.

• Ensure all customers receive exemplary customer experience at every contact point before, during and after sitting the IELTS test
• Consistently create a welcoming environment for customers by greeting and assisting; as well as quickly responding to customer inquiries and needs
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines and policies
• Set up test room and equipment at the test venue as required,closely following and enforcing test procedures and regulations
• Verify and update customer details, cloak and provide Identity Authentication Management (IAM) to standard
• Check attendance during the test, assisting customers before, during and after the test, dealing with queries raised by customers and dealing with test irregularities in accordance with procedure
• Escort test takers from test room during the test as required, during breaks ensuring no unauthorised material is consulted and that test regulations are observed at all times
• Advise customers about test rules
• Distribute, collect and securely maintain test day materials
• Invigilate during the test, ensuring that customers do not talk once inside test room
• Record details and manage late arrivals and early leavers and all other incidents during the test
• Collect, collate and distribute required paper work during and after the test in accordance with procedures
• Support Test Centre team on tasks/ projects and other administrative support as required in the successful delivery of services
• Report issues regarding risk management/ security to ensure centre compliance with security policy and procedures
• Work with stakeholders and team members in an environment facilitating cooperation, knowledge sharing and enabling high performance

• Working rights within Australia
• Understanding and commitment to maintaining appropriate standards of confidentiality and security of materials
• Proven customer service experience (one year minimum)
• Demonstrated ability to work effectively in a team environment
• Excellent communication skills (required) – Must be able to communicate with candidates from a variety of both English and non-English speaking countries
• Ability to respond flexibly to changes in priorities and time management skills
• Dependability, reliability, punctuality
• Ability to keep calm under pressure
• Availability to work on weekends (Mainly on Saturdays)
• Must be technologically savvy
• Have good problem-solving skills
• Computer skills, including Microsoft Office, ability to perform basic diagnosis and troubleshooting of computer software, hardware, peripherals and computer network