Ikea Co-Worker

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity, and inclusion. 
We care about people & planet and promote health & wellbeing. 
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:
• $26.36 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks' Paid Annual, Paid Parental, Family & Community and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support 
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:
• We have a variety of Permanent Part-time roles ranging between 24, 30 and 40hrs/fortnight.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts.
• You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
RECRUITMENT PROCESS
• If your application is successful, you may be invited to complete a video interview as part of the recruitment process.
• If your application is progressed, you will be invited to a an in-person Group Assessment Centre on Tuesday 16 April 2024.
• If your application is successful, you will be required to attend a 2-day Welcome induction on Monday 29 April 2024.

About this work area

As an IKEA Co-worker your responsibilities will include, but are not limited to:
• Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
• Actively participating in selling products with a positive attitude and contribute to business goals and growth.
• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
We are looking for co-workers in the following areas:
Logistics (Inflow)
• Availability from 5:00am up to 10:00am.
• Picking and loading the daily replenishment for the store
• Replenishing your assigned area to ensure it is fully stocked and available for customers.
• Using inventory systems to ensure stock availability is as accurate as possible.
• Ensuring IKEA SOP (Standard Operating Procedures) rules and guidelines are followed throughout the process to ensure the safety of both customers and co-workers.
 

Customer Service
• Availability from 8:30am up to 8:30pm.
• Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
• Securing that all products passing through the entrance are paid for.
• Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
• Supporting customers booking their home delivery and collecting their click and collect. 
• Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
• Handling cash and card payments in a reliable, efficient, accurate and friendly way.
• Recording information accurately in the system so we can continually make improvements to the customer shopping experience. 
• Ensuring customers have a positive final touchpoint during the IKEA shopping experience.

Sales

• Analysing sales space capacities based on system parameters to secure high stock availability.

• Combine your positive attitude and exceptional customer service to provide product advice and memorable in-store experiences to our customers.

• Being an expert and passionate about the IKEA range; and actively learning about their features and benefits.

• Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced.

Who you are

To be a successful IKEA co-worker you will need to:
• Passionate about learning and sharing the IKEA product range with customers.
• Experience with regular use of computers and IT systems.
• Able to prioritise multiple tasks and are comfortable with on-the-job physical activity.
• A customer-focused mindset and always strive to deliver a memorable shopping experience.
• A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently.
• A safety mindset and being comfortable with physical work and manual handling including repetitive heavy lifting.
• Be enthusiastic about working with others in a team and can work in a fast paced, hands-on environment.
• Have personal values which reflect those of IKEA, and a true passion for home furnishings and customer service.