Import and Export Airfreight Operator

Import and Export Airfreight Operators are the link between managing the end-to-end airfreight operations for our clients using DP World’s assets and systems, while maintaining our reputation and brand as market leading logistics service provider.

The Import and Export Airfreight Operator will manage day-to-day operations for key clients, from the initial booking, processing shipments, liaising with transport through to invoicing and reporting.

The role will work to DP World standards and processes, ensuring accurate and timely information is available for the DP World and the customer. The Operator will be focused on delivering excellent customer service to the Customer, using exclusive DP World Solutions, KPI management and implementing continuous improvement activities.

Key Accountabilities

• Book and manage all shipments international for the Customer with appointed service providers
• Maintain and update records of all shipments and provide activity reporting and key dates to customer
• Work closely with Procurement to ensure that best rates are obtained for use by the Customer and meet requirements 
• Complete Freight bookings for all shipments and approval of documents
• Ensures all procurement processes are documented and align with Global Freight’s procurement procedures
• Identify opportunities for system integration to remove manual data entry 
• Provide the highest level of customer service to the Customer by be responsive, cooperative, and knowledgeable with regards to the Customers export business and the global export market
• Demonstrate a problem-solving approach and escalate issues as soon as they become apparent 

Qualifications, Skills and Experience

• Training specific to the Customers industry or workplace 
• Industry specific qualifications
• Industry training in freight forwarding (Supply Chain/DG Management)
• 5 Years minimum experience in Export or Import Air operations 
• 1-2 years in customer facing roles 
• Team player, able to support other team members or departments 
• Excellent understanding of the supply chain from an Australian perspective 
• Strong customer service skills and attention to detail 
• Experience managing customer shipments – Export Air
• Demonstrated ability to work and solution issues independently   
• Cargowise (Wise-Tech) experience and knowledge advantageous. 
• Efficiency in day-to-day operations, with a specific focus on task driven milestones and deadlines
• Knowledge of the Airfreight logistics value chain

As we provide an essential service to the Australian economy, we require candidates to be able to demonstrate they are double vaccinated against COVID 19.

About DP World 

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 18 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

#LI-TA1